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11463 Discussions

DH61BE Renesas USB 3.0 Intermittent disconnection

RAlen2
Beginner
1,898 Views

Hello~~

The USB 3.0 ports are stopping working randomly, gets to have energy but does not work(when it stops working)

no problems with USB 2.0, only 3.0.

I'm using the latest BIOS, 120.

I tried to use an older version, using this method with USB Device: http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm

But when I turn on the computer, the monitor does not show image...

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3 Replies
Jose_H_Intel1
Employee
570 Views

You may want to uninstall and reinstall the USB 3.0 driver.

https://downloadcenter.intel.com/download/19880/USB-3-0-Renesas-Electronics-USB-3-0-Driver https://downloadcenter.intel.com/download/19880/USB-3-0-Renesas-Electronics-USB-3-0-Driver

You may also try rolling back with the F7 method. http://www.intel.com/support/motherboards/desktop/sb/CS-030144.htm Desktop Boards — Instructions for F7 BIOS Flash Update

Does the issue happen with different types of USB 3.0 devices?

What is the power supply model or wattage?

RAlen2
Beginner
571 Views

I already uninstall and reinstall the USB 3.0 driver...

I tried to rolling back with the F7 method, but when I select the BIOS and hit enter, BIOS freeze, cant do anything and the message showing if I want to flash the BIOS or not.

yes, this issue happen with different types of USB 3.0 devices.

It's not problem with power supply, I already tested my DH61BE with 2 different processors/power supply/RAM and the same problem happens

Jose_H_Intel1
Employee
571 Views

Let's remove the power and CMOS battery for 30 minutes. Then, try a BIOS recovery again.

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