We are trying to upgrade a DH61WW board to the latest BIOS revision, 120.
We have made it as far as 99, and we cannot get any of the successive revisions (109, 111, 113, 116, and 120) to install. We have tried updating via the recovery method (with the jumper), through the BIOS (F7), and via Windows. With all methods the screen goes black and nothing happens.
The problem we have with 99 is that the network chipset is showing a driver problem in Windows 10. Even with the latest driver it says the device cannot start.
Can anyone help?
I noticed some previous occurrences of this set of symptoms. Try the following:
Flash of BIOS should proceed. Give it at least 15 minutes to finish. Only power off system earlier if it says update is complete.
Hope this helps...
Thanks for the reply. Yes, we've tried all of that. I spotted another post that talked about waiting 30 minutes.
Even when we try with the appropriately formatted memory stick it still just sits there with a black screen, however long it's left.
Go into BIOS Setup and select "Additional System Information". At the bottom of the display (you may have to scroll down to see it) is the firmware revision for the Intel Management Engine. What is this set to?
So on the machine that's not updating from 99, the IME version = 18.104.22.1682
We have managed to upgrade a couple of other machines, which are at 120, and the IME version = 22.214.171.1248
We do have some more machines that we haven't tried to update from 44 yet, so let me know if it would be useful to have the IME version from those.
No, all I was checking for was whether or not an ME update failure had occurred. This would have been indicated by the revision field either being blank or set to 0.0.0.0.
Ok, before anything else, I have to check (don't be insulted)...
If you are here and you adhered to all of these, let's try some other things...
A. Try using the DIMM(s) from one of the boards that successfully upgraded.
B. Try following this (modified) procedure:
(now some grasping at straws ideas if all of the above didn't work)
C. Same process as B, but insert a step 9a: Enable UEFI. This shouldn't make a difference but try it anyway.
D. Again, something that should not make any difference, but one user said he was successful by renaming the BIO file to "BIOS.BIO". Try it. Can't hurt...
Hope this helps,
I was passing this on to some colleagues, and perhaps they missed those steps about the configuration jumper.
Anyway, what was tried again was using BIOS v120 with the BIOS configuration jumper removed, and this time it worked. Odd, because my colleagues though they tried this, but it worked this time.
If you go into the "Additional System Information" scene in BIOS setup, are you (now) seeing a valid version string for the Management Engine (i.e. not blank and not 0.0.0.0)? If not, you really haven't recovered completely...
For Intel Management Engine Information it says version 126.96.36.1998.
We have Windows 10 on it, and that seems to running without issue. We at least have a working Ethernet socket, which is where things went awry with BIOS v99.