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MWein7
Beginner
1,274 Views

DH77DF Desktop Board - any loose DVII/HDMI soldered connectors?

Four boards were just reported to have loose connectors upon opening the factory-sealed individual retail boxes. Date Code is June 2013.

These connectors are soldered to the board in four places. No other loose pieces were reported.

I was wondering if anyone else has had this problem recently.

Someone posted a similar problem with Date Code Sept 2012 (on You Tube of all places).

I'm trying to figure out if this is due to a factory defect (doubtful), damage in transit, handling after the boxes were opened, or ???.

Any history would be appreciated.

Thanks in advance.

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Kevin_M_Intel
Employee
41 Views

Hello MWDigital,

In the case that the motherboard are not working properly or came with loose parts, I recommend you contacting your local Technical support department so we can help you out with the replacement of the units.

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