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idata
Community Manager
1,340 Views

DH77EB no sound to headset (front or back)

I recently got a new pc with a DH77EB motherboard. The problem I'm having is when connecting a headset (to the front or rear ports) I don't get any audio transferred via it. I've reloaded several versions of Realtek audio drivers, updated the BIOS to the latest version (audio is enabled in the BIOS), played around with all the sound settings (so yes all the basics were covered), but still nothing.

When I connect or disconnect the headset plugs I get the notification area message saying a device was added/removed, so from that I take it the ports are working. In the Realtek audio manager I've played around with all kinds of settings, but to no avail. The interesting thing is that when I play something I can see the green lights displaying some sort of activity or output next to the speaker device under playback devices, so everything looks right, but no sound gets out. The headset works on other devices and I also tried other headsets on the pc, but they also give no sound output.

Anyone had this before or know what might be the issue? I'm leaning towards a fault on the motherboard, but want to eliminate all other possibilities.

Thank you very much

6 Replies
CCole5
Beginner
130 Views

Same issue, I've tried every driver and BIOS setting known to mankind. It always senses when I plug in headphones or speakers to a jack, but never actually outputs audio. I'm also leaning towards a motherboard issue.

CCole5
Beginner
130 Views

I've tried the following, none of which have worked:

- Known good headphones, both front panel and rear audio jacks

- Known good speakers, both front panel and rear audio jacks

- Disconnected front panel header, trying known good headphones and known good speakers

- Booting into Ubuntu, trying known good headphones and known good speakers

I'm very convinced this is a motherboard hardware problem. Both Windows 8 and Ubuntu 12.10 indicate everything is fine... but no audio comes out. Any Intel people have ideas?

idata
Community Manager
130 Views

Thanks for you feedback. Mine is still not working. Waiting for the supplier to open again after the festive season and will then ask them to test and/or replace.

Any info from someone at Intel perhaps? Surely we can't be the first...

idata
Community Manager
130 Views

Same issue here. Anyone find the solution?

idata
Community Manager
130 Views

I am having the exact same issue with Windows 7 Pro 64bI'm not sure whats causing this but upon plugging a device in it immediately detects it, detection popup the starts to open and close several times before i can even click on it.

What gives INTEL?

idata
Community Manager
130 Views

Hello Vinnie,

It seems like this is a hardware problem. If you tried all the troubleshooting steps that where recommended above and the problem continues, it seems like the problem will be with the motherboard.

At this time I recommend you to contact the Place of Purchase to return the motherboard or the Intel(R) warranty. You can find the contact information at the following web site:

http://www.intel.com/p/en_US/support/contact/phone?redirector_count=1& http://www.intel.com/p/en_US/support/contact/phone?redirector_count=1&

Regards.

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