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CRowl2
Beginner
1,297 Views

DH87MC Memory problem

I have a DH87MC with the 47 bios update, an i7-4771 processor and 16GB Kingston ram part KHX18C10TTK2/16X.

I can not install either module in either DIMM 1 or DIMM 3. Computer just beeps 3 times and repeats.

Kingston sent me new memory and that does the same.

Either or both work in DIMM 2 and DIMM 4. Is this memory incompatible with either the board or the processor, or do you think the board or processor is faulty?

Thank you very much!

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4 Replies
Silvia_L_Intel1
Employee
65 Views

RNS, this issue was already escalated to our Engineering department. They've been trying to recreate this problem.

Please check these forums for additional information. /thread/43812 http://communities.intel.com/thread/43812

/thread/43897?start=15&tstart=0 https://communities.intel.com/thread/43897

CRowl2
Beginner
65 Views

Hi Sylvia,

Thank you for replying. I did an RMA to NewEgg for the motherboard and processor. I'll let you know how that works next week.

CRowl2
Beginner
65 Views

Hi Sylvia,

 

I RMA'd the board back but in the process of trying to figure out how to put that black plastic protective cover on the processor pins, bent a few of them so they will not accept it. What is the next step?

Thank you,

Charlie

Silvia_L_Intel1
Employee
65 Views

Guys, It's known that low profile memory do not work well in some configurations. I would recommend you to try different memory.

Please be aware that we are removing the Kingston D3N9 memory from our tested list.

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