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Paul_F_Intel
Employee
987 Views

DH87RL + Intel® Pentium® Processor G3440 (3M Cache, 3.30 GHz)

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Hi,

I purchased the DH87RL + G3440 thinking the board should also support the newer CPUs.

Although this is not in the supported processor list.

Board doesn't give a beep, Standby LED goes on, fans spin, but no beep or any video output.

Can you please check if this is the intended behaviour?

Then I will need to get a different CPU, e.g. G3420.

Thanks,

Paul

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1 Solution
Kevin_M_Intel
Employee
72 Views

Hello XX,

I am sorry to hear you are having problems with the latest processor in your DH87RL motherboard.

Please note that Intel® has come up with a new line of Haswell processors. These processors have a new microcode that has not been updated in our motherboards and this is the reason why you are having this problem. It is in fact a expected behavior the one your system is presenting due to a microcode missing at the BIOS level.

The differences between the processors you mentioned, pretty much relay on clock speed and the microcode. Here is a comparison chart you can see:

http://ark.intel.com/compare/77775,80794 http://ark.intel.com/compare/77775,80794

You can also check some more information about this Haswell Refresh at this link:

http://www.intel.com/support/motherboards/desktop/sb/CS-034790.htm?wapkw=(haswell+refresh) http://www.intel.com/support/motherboards/desktop/sb/CS-034790.htm?wapkw=(haswell+refresh)

At this point, I the solution is to use a supported processor for this motherboard since new Haswell processors are supported by other Computer Manufacture only.

Kevin M

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Kevin_M_Intel
Employee
73 Views

Hello XX,

I am sorry to hear you are having problems with the latest processor in your DH87RL motherboard.

Please note that Intel® has come up with a new line of Haswell processors. These processors have a new microcode that has not been updated in our motherboards and this is the reason why you are having this problem. It is in fact a expected behavior the one your system is presenting due to a microcode missing at the BIOS level.

The differences between the processors you mentioned, pretty much relay on clock speed and the microcode. Here is a comparison chart you can see:

http://ark.intel.com/compare/77775,80794 http://ark.intel.com/compare/77775,80794

You can also check some more information about this Haswell Refresh at this link:

http://www.intel.com/support/motherboards/desktop/sb/CS-034790.htm?wapkw=(haswell+refresh) http://www.intel.com/support/motherboards/desktop/sb/CS-034790.htm?wapkw=(haswell+refresh)

At this point, I the solution is to use a supported processor for this motherboard since new Haswell processors are supported by other Computer Manufacture only.

Kevin M

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