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idata
Community Manager
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DH87RL - RMA

Hey All

Please help......

I have this....

Board - DH87RL, with latest bios version. (3.27)

Ext. Graphic Card - Radeon HD6970 2GB

Cpu - i5-4430

Ram - Kingston Value Ram DDR3 4GB 1600Mhz CL11

Psu - 600 Watt

Purchased on 7/9-2013 by a dealer.

The board has been running very well until now.

The board would not startup after a reset. I get 2 beeps with indicate no VGA option ROM is found.

I disconnect my radeon card and tried to boot whit the onboard graphic, same error beep

Then I tried a bios recovery, removed the jumper, but no recovery screen and still 2 beeps. I then tried this many time, and suddenly, the recovery screens shows.

Then I did a bios recovery ( Bios v.3.27 ), but still the same.

Then I took the board out of case, and disconnect every thing. And tried the same again. But still the same.

So I am 100% sure my board I dead.

And I can see on the communities, that this error is common..

My dealer, would not swap it under warranty, but refers to Intel's support and do a rma.

I am not happy, that my dealer do this, but if this there policy. then so be it.

But how do I do that when I come from Denmark.?

And where do I send the board.?

How long will I takes to get the board back after repair or possible a replacement board.?

Sorry if my English is crap, put it is at long time, since I went to school...

Regards from Denmark

Robert Larsen

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