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CEgal
Beginner
1,556 Views

DH87RL: USB problems

Hello,

I have this DH87RL-board for a few months now. I had problems with USB right from the start.

At first I thought that the cause of the problems was the device itself or the OS but now I'm quite confident that it's the board.

I'm running Kubuntu 14.4 and Windows 7 Pro. Problems occur under both OSes.

This is what I observe:

- I'm using USB keyboard and mouse and both work well -- using any of the connectors (front, rear, USB2, USB3) under both OSes.

- In the boot loader (standard linux boot loader) the keyboard is only working when I select "USB legacy mode" in the BIOS. I find that

quite strange as on the other hand I'm able to enter the BIOS using F2 (prior to the boot loader) in any case.

- My USB2-Stick (Kingston) is also working under all conditions.

- But other devices don't work -- for example my smartphone. The strange thing is that it sometimes works and sometimes not.

My printer/scanner on the other hand never works.

In case my smartphone doesn't work I see messages like the following in the Linux logs:

usb 3-9: new high-speed USB device number 10 using xhci_hcd

usb 3-9: Device not responding to set address.

usb 3-9: Device not responding to set address.

usb 3-9: device not accepting address 10, error -71

usb 3-9: new high-speed USB device number 12 using xhci_hcd

usb 3-9: Device not responding to set address.

usb 3-9: Device not responding to set address.

usb 3-9: device not accepting address 12, error -71

The cause of the problems is not in the USB devices as all devices work well on different computers using different OSes.

My specs:

AA-Number: AAG74240-402

Serial: BQRL331000SC

Version: RLH8710H.86A

I also upgraded to the recent BIOS (0326) but to no avail.

Hope someone can help.

Kind regards,

Christian

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9 Replies
Allan_J_Intel1
Employee
94 Views

Thanks for joining the Desktop board community.

I understand USB ports on the motherboard are not working properly.

It appears to be an issue with USB ports on the computer, this means, it would be a hardware issue and requires warranty service.

In order to check if this is a hardware problem, I recommend checking the following information:

- Have you tried testing the board out of the chassis?

- Did you try BIOS recovery to a previous BIOS version? https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23822 Intel® Download Center

File name: RL0325.BIO

Instructions for BIOS recovery available below:

http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm Desktop Boards — Instructions for Recovery BIOS update

If you still need warranty service, please contact us at: https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx Email Page or http://www.intel.com/chat Contact Support

Thanks

 

Allan.
CEgal
Beginner
94 Views

Dear Allen,

thanks for your reply.

I did the BIOS recovery. But the problem persists.

Regarding to your first point "Testing the board out of the chassis", I don't exactly know what you mean by that.

Do you mean putting the board (plus all the other components) into a different chassis?

I can't quite see the point of that. What would be the intention?

Or do you mean testing the board completely isolated (without chassis and any components) with some kind of special test equipment (which I don't have)?

Kind regards,

Christian

Allan_J_Intel1
Employee
94 Views

Testing the board out of the chassis would be placing the board outside of the tower on a non-conductive surface, it might be piece of cardboard, and the purpose of this is to discard any grounding issue.

If the problem remains, please try the links below to reach Intel for possible warranty options for your motherboard.

https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx Email Page

http://www.intel.com/chat Contact Support

Allan.

CEgal
Beginner
94 Views

Dear Allan,

thanks for your elaborate description.

I did as you suggested but still the problems persist. I contacted support today. They opened a service ticket for it. We'll see...

Kind regards,

Christian

Allan_J_Intel1
Employee
94 Views

Thanks for the update.

Allan.

idata
Community Manager
94 Views

Hi Allen,

I have exactly the same Problem with the USB ports of DH85RL. BTW I think, that if USB works well as long as BIOS is controlling the ports, it is improbable that it is a hardware but a driver problem.

Could you please check whether there is a newer driver than Version 2.0.0.100 for USB 3.0 Root Hub and 9.4.0.1017 for H87 EHCI?

TIA.

Joeren

Allan_J_Intel1
Employee
94 Views

You may want to try the latest version below:

File name: http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/22824/eng/Inte... Intel(R)_USB_3.0_eXtensible_Host_Controller_Driver_3.0.1.41.zip

Version: 3.0.1.41 (Latest)

Allan.

idata
Community Manager
94 Views

Thanx Allen. USB is working much better now. So consider my message as answered. I'll come back here if some problems seem to persist. Please note, that this driver is newer than the version offered by the download page of my mobo DH87RL.

Regards

Joeren.

Allan_J_Intel1
Employee
94 Views

Thanks for the information.

Allan.

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