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JRode4
Beginner
885 Views

DP35DP Ethernet Controller has gone AWOL

Windows 7 x64 SP1

1. Is this a wired or wireless connection issue?

Wired

2. Who is your Internet Service Provider (ISP)?

Cincinnati Bell

3. What type of Broadband connection are you using?

Fioptics

4. What is the exact Make and Model of your Modem, Router or Modem/Router Combo - Westell A90-750160-07

5. What is the Name of the Anti-Virus, Security or Firewall Software installed Malwarebytes Anti-Malware, Microsoft Security Essentials

6. How to run and post an ipconfig /all output of the computer(s) in question for review.

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Josh>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Josh-PC

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

DHCP Enabled. . . . . . . . . . . : No

Autoconfiguration Enabled . . . . : Yes

C:\Users\Josh>

When I turned on my comp this morning I got Red X over the network connections with the affiliated lack of internet.

"Not connected-No connections are available"

I tried running Windows Network Diagnostics on it.

"Install a driver for your network adapter

Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-install the driver."

I went to the Device Manager and under Other Devices it had Ethernet Controller with an exclamation point on it.

I tried Update Driver Software, but I just get "Windows could not find driver software for your device."

As I have an Intel DP35DP motherboard I went to https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine...

to download and install this file

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19059&lang=eng&OSVersion=Windows%207... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19059&lang=eng&OSVersion=Windows%207...

But after trying to install that I get

"Cannot install drivers. No Intel(R) Adapters are present in this computer."

Looking at the back of the case, the ethernet cable is plugged in with the green light blinking about twice a second.

And the second computer on the same LAN is getting internet just fine.

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1 Reply
Allan_J_Intel1
Employee
27 Views

Thanks for joining the community.

I am sorry to hear that have had issues with onboard LAN card of your motherboard.

I regret to inform you that this issue sounds like hardware problem with LAN device.

You may want to try updating the BIOS for your system to the latest version and make sure Onboard LAN is enabled at BIOS level.

Here is the link for the latest BIOS

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2782&DwnldID=17930&keyword=DP35DP&lan... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2782&DwnldID=17930&keyword=DP35DP&lan...

If the problem remains, I am afraid this is a hardware issue.

Allan.