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Community Manager
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DP35DP and BIOS upgrade

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Hello.

I wanted to update my bios to the latest one, so I downloaded the express bios installer for my motherboard. Everything went fine until I received the following error:

"Intel Management Engine firmware [!failed]". Looking for solution, I noticed that my BIOS doesn't recognise intel management's version (it's unknown).

I also tried to burn the iso image from intel.com but I had the same unsuccess.

Can you give me advice, please?

I'd appreciate it if you help me.

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Highlighted
Community Manager
47 Views

Hello again,

Try a bios recovery using a formatted USB media.

Instructions for Recovery BIOS Updates

 

In the unlikely event that a BIOS update is interrupted, it is possible the BIOS may be left in an unusable state. The recovery process requires the chassis to be opened to move the onboard BIOS Configuration Jumper.

 

WARNING: This process is intended to be performed by a trained technician.

 

Recovery with Formatted USB Stick

1. Copy the recovery file (*.bio) to a formatted usb disk.

 

2. Place the usb disk in the target system.

 

3. Shut down the system and unplug AC power.

 

4. Open the chassis and remove the BIOS Configuration Jumper. See the Technical Product Specification for details including the location of this jumper.

 

5. Power the system on.

 

6. Wait 2-5 minutes for the update to complete. When the usb drive LED is lit, the system is copying the recovery code into the FLASH device.

 

7. System will either turn off when the recovery process is completed or it will prompt you to turn off the system.

 

8. Remove usb disk

 

9. Replace the BIOS Configuration Jumper.

 

10. Restart system.

Note: these can be found on:

 

Website: http://downloadmirror.intel.com/17197/eng/BIOS%20Update%20Readme.pdf

 

Page 3

Make sure DIMM A slot 0 is populated.

Kind Regards,

Aryan.

View solution in original post

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Highlighted
Community Manager
47 Views

Hello,

Check if you have the correct memory population.

- DIMM A populated.

Link: http://communities.intel.com/message/61002# 61002

What do you mean by it is unknown in the bios?

All the best,

Kind Regards,

Aryan.

Highlighted
Community Manager
48 Views

Hello again,

Try a bios recovery using a formatted USB media.

Instructions for Recovery BIOS Updates

 

In the unlikely event that a BIOS update is interrupted, it is possible the BIOS may be left in an unusable state. The recovery process requires the chassis to be opened to move the onboard BIOS Configuration Jumper.

 

WARNING: This process is intended to be performed by a trained technician.

 

Recovery with Formatted USB Stick

1. Copy the recovery file (*.bio) to a formatted usb disk.

 

2. Place the usb disk in the target system.

 

3. Shut down the system and unplug AC power.

 

4. Open the chassis and remove the BIOS Configuration Jumper. See the Technical Product Specification for details including the location of this jumper.

 

5. Power the system on.

 

6. Wait 2-5 minutes for the update to complete. When the usb drive LED is lit, the system is copying the recovery code into the FLASH device.

 

7. System will either turn off when the recovery process is completed or it will prompt you to turn off the system.

 

8. Remove usb disk

 

9. Replace the BIOS Configuration Jumper.

 

10. Restart system.

Note: these can be found on:

 

Website: http://downloadmirror.intel.com/17197/eng/BIOS%20Update%20Readme.pdf

 

Page 3

Make sure DIMM A slot 0 is populated.

Kind Regards,

Aryan.

View solution in original post

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Highlighted
Community Manager
47 Views

"Make sure DIMM A slot 0 is populated."

Actually, you were right. That yellow bang disappeared when I fixed that problem.

Also, my BIOS was updated successfully through usb stick even before that memory error was fixed.

Anyway, everything works well now. Thank you very much!