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CQuil
Beginner
989 Views

DP55SB No Video No Post?

I recently got a board from the Intel Retail Edge program DP55SB motherboard, the Compatibility chart on intel said an i3-560 would work without a Min Bios Version:

http://processormatch.intel.com/CompDB/SearchResult.aspx?Boardname=dp55sb http://processormatch.intel.com/CompDB/SearchResult.aspx?Boardname=dp55sb

The computer does give video even after updating to the newest Bios.

The graphics card I am using is a Galaxy Nvidia GT 610

If I pull the pin to put the computer in bios recovery mode and put in a flash drive with KGIBX10J.86A (https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20211&lang=eng Download Center) it will enable the monitor show the graphics card information for a moment than show a black screen and will sit there with a post code of E6 than 5A than 68 and stay on a 68, no further changes at all, the monitor still detects there is video but does not show anything. If i shut down the computer and put the jumper in any position or have back to bios on it will turn on than shut off after a few post codes.

The board has been RMAed once already and intel support refuses to help further. Next time I will buy AMD.

0 Kudos
6 Replies
Silvia_L_Intel1
Employee
66 Views

Hello Hatter000,

We would like to inform you this motherboard has been discontinued but here are our recommendations for this issue:

- Proceed to test the motherboard on a minimal configuration out of the chassis in order to narrow down the problem (motherboard, processor, video card, power supply)

- Test the system without memory looking for beep codes.

- Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system. http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime

-Include 1 memory stick and try to access the BIOS screen pressing the F2 key.

-Try using another video card to discard compatibility issue.

 

If you remember which was the previous BIOS version installed please let me know.

 

Regards.

 

CQuil
Beginner
66 Views

attempted Cmos reset already, nothing still no video

attempted minimal configuration test, no video

removed ram, i do get post beeps

only have 1 memory stick int it already, and tried 2 different ram sticks i have, no video

tried 3 different video cards, no ram

since i have never gotten video unable to know what bios the RMA board had.

Silvia_L_Intel1
Employee
66 Views

Hatter,

Can you kindly provide me the RMA # under you replaced that motherboard?

Can you provide me the model number of the memory you are using?

Thanks

CQuil
Beginner
66 Views

7501171354

Pny - MD4096SD31333 4GB PC3-10666 DDR3 DIMM Desktop Memory

 

http://www.bestbuy.com/site/Optima+4GB+PC3-10666+DDR3+DIMM+Desktop+Memory/2327496.p?id=1218532316525... PNY Technologies MD4096SD31333 - Best Buy

Silvia_L_Intel1
Employee
66 Views

Thanks for the information. I'm going to check the notes on the service ticket and notify the agent in charge about your situation so he/she can contact you back ASAP.

 

By the way, the memory you are using is totally compatible with this motherboard and processor combination.

 

 

Regards.

 

CQuil
Beginner
66 Views

The correct thing is to throw away this useless product hopefully return the processor and buy an AMD processor and not buy intel products.

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