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DP76BG network adaptor not working

JWebb2
New Contributor I
1,766 Views

Hi,

Yet more grief from this board (over a month now, one thing after another)

Finally got to a stage where I loaded Windows 7 64bit but can't get network connectivity. Installed the LAN driver from the CD provided. I have managed to ping my router a couple of times, but this doesn't last. Windows reports no cable. There is a cable & the cable is OK. Tried another known good cable. Same problem.

Tried with Vector Linux live disk and still no connectivity so not a Windows problem.

Then tried downloading the driver from Intel & still no joy.

It appears that the system is trying to initialise the LAN adapter as the green socket LED lights up for a period then goes out for a period. During this cycle, Windows is trying to do something but can't.

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5 Replies
idata
Community Manager
114 Views

Hello Jonathan,

Here are our recommendations for this issue:

- Make sure you have the latest Chipset and LAN driver from our website:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine... Download Center

-Check for any conflicts in device manager. .

- Test with a peer to peer connection with another computer using a cross-over cable.

-Update your motherboard BIOS to the latest version available:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21687&lang=eng&OSVersion=&DownloadTy... Download Center

Please be sure to read and follow all accompanying instructions, which can be found at this link:

http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm Desktop Boards — BIOS update instructions

 

If the issue still persists, test the system out of the chassis and proceed to replace the board under warranty.

 

JWebb2
New Contributor I
114 Views

Dan,

I AM NOT A HAPPY BUNNY.

Finally managed to make time to go through your recommendations (I have a living to make & a family to interact with) BUT when I came to turn the PC on & it stops at the code 27 loop. Web searching suggests this is back to the problem I had in the first place (/thread/40039 http://communities.intel.com/thread/40039). This was working fine. And now it's not. What a POS these boards are - demonstrated by having problems with two boards (my experience is that with 2 out of 2 boards giving problems, they're 100% unsatisfactory), and clearly many others have had similar problems.

JWebb2
New Contributor I
114 Views

Now I've suddenly got a red CPU overheat LED on - before the CPU has even a chance to overheat. No boot, no nothing. Was OK before.

Two weeks ago I bought components for a 3rd PC build. I assembled that & loaded the OS and it is now in use. This is how it should be. Not two months later having wasted hours taking the board in & out of the case, updating the BIOS & 101 other things AND STILL HAVING NO BOOT even, let alone a working AND PRODUCTIVE pc.

JWebb2
New Contributor I
114 Views

How do I go about replacing the board under warranty?

Silvia_L_Intel1
Employee
114 Views

hello Jonathan,

You may want to contact your local Intel support group for assistance on replacing your product if it is still under warranty http://www.intel.com/p/en_US/support/contactsupport?group=process http://www.intel.com/p/en_US/support/contactsupport?group=process

Regards.

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