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KCout
Beginner
1,265 Views

DQ670W motherboard gives 1 beep but screen is blank. Is Mobo dead?

Hi, I'm running a DQ670W motherboard with a i5 3470 cpu. I have 2x2gb 1333Mhz ddr3 Hyperam and a 4gb 1333Mhz ddr3 Transcend. I tried each ram stick separately and all I get is a single beep but no screen display. BLANK!

I have tested 2 monitors and my TV, same result. Blank!

I have cleared the CMOS, moved the jumper pin, unplugged the PSU. NOTHING!

I have connected monitors directly to mobo to get BIOS, NOTHING!

One monitor has VGA and the other DVI output. Blank! No screen

Is motherboard busted?

PLEASE HELP!!!!

0 Kudos
14 Replies
KCout
Beginner
116 Views

Is no one going to help me?

n_scott_pearson
Super User Retired Employee
116 Views

Keegan,

Patience, grasshopper. This is a user-to-user support community and nothing happens that fast.

Go back to the beginning and explain things properly. Is this a new build or a previous build that has gone bad?

  • If the latter, what changed? [Be specific and complete; the whole ugly story.]
  • If the former, what is the pedigree of this board? Do you know whether its firmware (including BIOS) has been upgraded to support 3rd-generation Core processors? If not, this puppy isn't going to run until you do so - and you need to (temporarily) use a 2nd generation processor to do this upgrade.

...S

KCout
Beginner
116 Views

It's not a new build, all I did was upgrade the CPU from i5 2400 to i5 3470.

And I got another stick of ram 4gb 1333Mhz ddr3 Transcend

I do not know if the BIOS I have is the latest. ( I am no longer in possession of the i5 2400 chip)

AlHill
Super User
116 Views

Sorry, but the i5-3470 does not appear on the compatibility list for your board:

http://processormatch.intel.com/Processors/CompatibleProcessors?componentName=DQ67OW Compatible Processors

Comparing the two processors you have/had:

http://ark.intel.com/compare/68316,52207 Intel® Product Specification Comparison

Although they use the same socket, unless the I5-3470 is supported by the BIOS and Chipset, you are out of luck.

Doc

KCout
Beginner
116 Views

Absolutely tragic! How could I be so stupid and not check the compatibility. That most likely would be the problem!

I thought it's LGA1155 so any chip would work regardless.

If I got the i5 2400 cpu back, how do I upgrade the BIOS? Please explain this to me?

I appreciate your help guys!

KCout
Beginner
116 Views

I have 64-bit Windows 10 .

Which BIOS update do I download?

AlHill
Super User
116 Views

The bios does not depend on any version of the OS. For you, I would download the .EXE version.

Doc

KCout
Beginner
116 Views

Thank you for your help!

Very much appreciated!

idata
Community Manager
116 Views

Hello TheNewGuyFrom84,

 

 

Thank you for contacting the Intel community.

 

 

Was the system working fine before?

 

 

Did you add new components to the computer before this started to happen?

 

 

What is your RAM model and part number?

 

 

When you press the power button is the heatsink fan spinning?

 

 

Is it possible for you to try with different processor, a second generation processor if it is possible, if not that is understandable.

 

 

By any chance, do you the BIOS version installed with this motherboard, is it the latest?

 

 

 

Please let me know.

 

 

 

Regards,

 

 

 

Ivan U.

 

KCout
Beginner
116 Views

Hi, Sorry for the late reply.

The board was working last week with the 2x2gb 1333Mhz ddr3 Hyperam.

But I was running the i5 2400 cpu. I decided to upgrade the chip and run the same RAM along with the 4gb 1333Mhz ddr3 Transcend I acquired.

This is all the info on the RAM:

The 4gb 2Rx8 ddr3 1333 U Transcend 646653-3893 RoHS

The 2x2gb 1333Mhz DIMM Hyperam HYUK31325684GB HEL:416829 Batch: 53-120212C*JT

The heatsink fan does spin

I do not know if the BIOS I have is the latest. ( I am no longer in possession of the i5 2400 chip.

idata
Community Manager
116 Views

I'm sorry I did not check on this before and that's right the processor is not on the compatibility list.

 

 

You can try updating the BIOS but you will need the Intel® Core™ i5-2400 Processor to do the update, the latest BIOS version can be download it here:

 

https://downloadcenter.intel.com/download/23750/BIOS-Update-SWQ6710H-86A-?product=51999 BIOS Update [SWQ6710H.86A]

 

 

For BIOS update methods I suggest the https://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005724.html F7 BIOS Flash Update Instructions for Intel® Desktop Boards

 

 

 

Regards,

 

 

 

Ivan U.

 

n_scott_pearson
Super User Retired Employee
116 Views

I also suggest that you review these articles (especially the third):

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005547.html?wapkw=b... Intel Desktop Boards BIOS Update Instructions

http://www.intel.com/content/www/us/en/support/boards-and-kits/000005630.html?wapkw=bios+recovery Intel Desktop Boards Recovery BIOS Update Instructions

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005859.html Updating the BIOS to Support 3rd Generation Intel Core Processors

Hope this helps,

...S

KCout
Beginner
116 Views

Cool, always good to acquire more insight.

Thanks guys! Top form!

Reply