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idata
Community Manager
1,796 Views

DQ67SW (82579LM) LAN flapping when PC off

Hi,

I have a problem with a bunch of Intel DQ67SW motherboards. When the BIOS is updated to the latest (v0067) then the LAN port starts flapping its network connection on and off a few times every second when the PC is off (connected to mains and LAN, but not running OS - so can be WoL remotely).

Logs from the local HP switch:

I 04/30/15 12:39:50 ports: port 6 is Blocked by STP

I 04/30/15 12:39:52 ports: port 6 is now on-line

I 04/30/15 12:40:05 ports: port 6 is now off-line

I 04/30/15 12:40:07 ports: port 6 is Blocked by STP

I 04/30/15 12:40:09 ports: port 6 is now on-line

I 04/30/15 12:40:21 ports: port 6 is now off-line

I 04/30/15 12:40:24 ports: port 6 is Blocked by STP

I 04/30/15 12:40:27 ports: port 6 is now on-line

I 04/30/15 12:40:38 ports: port 6 is now off-line

I 04/30/15 12:40:41 ports: port 6 is Blocked by STP

I 04/30/15 12:40:44 ports: port 6 is now on-line

I 04/30/15 12:40:56 ports: port 6 is now off-line

I 04/30/15 12:40:58 ports: port 6 is Blocked by STP

I 04/30/15 12:41:00 ports: port 6 is now on-line

I 04/30/15 12:41:13 ports: port 6 is now off-line

I 04/30/15 12:41:15 ports: port 6 is Blocked by STP

Eventually our local switch has enough and blocks the port.

I have tried various settings with the Windows drivers for energy efficient ethernet on and off, fixed 100MB/full duplex both ends but nothing seems to make a difference. The driver version also makes no difference (tried various ones from 17.3 to 19.1 latest).

At first I thought it was a hardware fault - but it is reproducible across 3 motherboards now.

I have not tried rolling back BIOS version by BIOS version to see when this behaviour started. It was not flapping with v0053.

When the PC is on it is fine and usually behaves normally. The PC is booted every morning but randomly (2 or 3 times a month) the LAN card will not connect with the local network.

The wiring has all been checked, tried different wall port - the problem follows the machine, tried different patch leads again the problem remains.

Any suggestions or pointers?

Thanks

Ian

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5 Replies
SYeo3
Valued Contributor I
48 Views

Hi Ian,

Thank you for posting. Your concern is best answered by our motherboard support group. I'll move this post to them.

Sincerely,

Sandy

Kevin_M_Intel
Employee
48 Views

Is there any way to reproduce step by step this problem? Please open CMD and ping to 127.0.0.1 –t and provide all results with images.

As part of the troubleshooting steps, try rolling back to previous BIOS version.

idata
Community Manager
48 Views

I have been fiddling on with various BIOS updates to see if I can reproduce this.

Initially the 3 machines I tried on were at BIOS 53 and I updated straight to 67.

 

BIOS versions available from Intel website:

52, 53, 54, 55, 57, 60, 61, 62, 64, 65, 66, 67.

-------

53 -> 67 = flapping.

67 -> 53 blacklisted.

67 -> 54 failed.

67 -> 55 OK and no flapping.

55 -> 57 OK and no flapping.

57 -> 60 OK and no flapping.

60 -> 61 OK and no flapping.

61 -> 62 OK and no flapping.

62 -> 64 OK and no flapping.

64 -> 65 OK and no flapping.

65 -> 66 OK and no flapping.

66 -> 67 OK and no flapping.

67 -> 55 -> 67 OK and no flapping.

I have left the Windows driver untouched during all of this.

These BIOS updates were all done via the Windows .exe file.

I have another DQ67SW on the shelf so may start a fresh with that one next - it is still BIOS 53.

The CMD prompt ping seems to result in the same response every time - even on a flapping board. Just to restate - the flapping only happens when the PC is not running and Windows has been shutdown, but still powered - so it can be WoL. I have not tried sleep/hibernate.

I'll fiddle on with various other combinations - but any pointers at this stage would be good.

Kevin_M_Intel
Employee
48 Views

These are definitely great steps and great information. So you are saying it is working fine now, right?

Kevin M

idata
Community Manager
48 Views

Unfortunately not.

Upon further investigation - one the BIOS updates has disabled the Intel AMT. In the BIOS it reports firmware version 0.0.0.0

I have tried various options to get it reinstated - but no luck yet. Any suggestions?

In Windows device manager the Intel AMT SOL driver has a yellow triangle with 'cannot start (code 10)'.

I suspect once this is resolved the flapping will return.

I'll try and spend more time on it next week.

The other 2 boards are still flapping. If I cannot resolve this board I'll start again on another and watch it more carefully at each BIOS update.

Ian

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