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Beginner
1,731 Views

DQ77KB Malfunctioning Memory Socket 1

Hello.

I've been trying to contacting imtel regarding a faulty motherboard,

live chat is busy and clicking contact by e-mail sends me through a

loop. I've also tried e-mailing directly with no response.

I've had this board since the end of 2012, and initially only had one

stick of ram in Socket 2. I recently bought a second stick which

wouldn't work in Socket 1, I have since tried other memory in both

sockets and have come to the conclusion that only socket 2 has every

worked. I would like a replacement board so I can run 2 x 8GB in

dual-channel mode.

Please advice the steps to take to send the board in for replacement.

Details of the board:

Product:BOXED INTEL® DESKTOP BOARD DQ77KB

Serial Number : BTKB22199TL4

Stocking Id/Part Number : G40294-401

Estimated Warranty Expiration*: Nov 25,2015

Regards, Paul.

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4 Replies
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Beginner
10 Views

(I am located in the UK).

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Employee
10 Views

Thanks for joining the Desktop Board community.

I am sorry to hear that have problems contacting Intel for warranty service.

I have sent you a private message.

Allan.

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Beginner
10 Views

Anyone?

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Employee
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@ChristineGriffiths, I have created a ticket requesting call back from your local support.

The service ticket number is 8000972706.

Please try contacting support at:

United Kingdom 0870 607 2439

Business hours for phone support

8:30 a.m - 4 p.m. UK time Monday – Friday

Chat service: http://www.intel.com/p/en_US/support/contactsupport Contact Support

Allan.

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