I've been trying to contacting imtel regarding a faulty motherboard,
live chat is busy and clicking contact by e-mail sends me through a
loop. I've also tried e-mailing directly with no response.
I've had this board since the end of 2012, and initially only had one
stick of ram in Socket 2. I recently bought a second stick which
wouldn't work in Socket 1, I have since tried other memory in both
sockets and have come to the conclusion that only socket 2 has every
worked. I would like a replacement board so I can run 2 x 8GB in
Please advice the steps to take to send the board in for replacement.
Details of the board:
Product:BOXED INTEL® DESKTOP BOARD DQ77KB
Serial Number : BTKB22199TL4
Stocking Id/Part Number : G40294-401
Estimated Warranty Expiration*: Nov 25,2015
Thanks for joining the Desktop Board community.
I am sorry to hear that have problems contacting Intel for warranty service.
I have sent you a private message.
@ChristineGriffiths, I have created a ticket requesting call back from your local support.
The service ticket number is 8000972706.
Please try contacting support at:
United Kingdom 0870 607 2439
Business hours for phone support
8:30 a.m - 4 p.m. UK time Monday – Friday
Chat service: http://www.intel.com/p/en_US/support/contactsupport Contact Support