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DRove
Beginner
2,274 Views

DQ77KB supply problems?

A week back, I completed researching the components for a new computer, and decided to construct a computer based on the DQ77KB motherboard. I was a bit annoyed to see that the DQ77KB had increased from £100 to £120 in the UK in the previous week, but I ordered it anyway from an Ebay vendor. Despite claiming that they had despatched it, it didn't turn up, and then today they suddenly issued a refund with no explanation.

So today, I re-checked Ebay and found that (with one exception) all the vendors in the UK (and the US exporters on UK's Ebay) that had been offering the DQ77KB had withdrawn it. I checked Amazon and found that it had suddenly doubled in price to £240. Google Shopping (UK) had been offering multiple vendors last week, but the few that still list it now say they've zero stock. I've ordered it for £140 from that one remaining Ebay vendor, but I'll have to wait until tomorrow to see if it actually gets despatched, but given the behaviour of the other vendors, I'm a bit doubtful. This is really annoying because I've received all of the other components for the system, which makes it problematic to change my choice of motherboard now.

Anybody know what's going on?

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23 Replies
DRove
Beginner
215 Views

Update: Aaagh! I've been let down by 3 suppliers now that admitted that they did not in fact have the DQ77KB in stock. In the week that these suppliers messed me about, all other vendors sold out, the price has multiplied to £245 by the one or two that still offered it, and now even those now say that they're sold out.

Somebody please tell me: has the DQ77KB halted production?

I initially ordered that motherboard and suitable system components when multiple vendors were offering it. Now that I've got all the other system components, I'll be hundreds of pounds out of pocket if there's no motherboard to be had.

Silvia_L_Intel1
Employee
215 Views

Hello Dave_Rove,

We haven't received any notification informing this motherboard is or will be out of production yet.

These kinds of situations need to be reported to Ebay directly? http://pages.ebay.com/securitycenter/index.html http://pages.ebay.com/securitycenter/index.html

The following link will provide you the list of authorized distributor located on United Kingdom. You may want to check with them if they have this motherboard in stock. http://locate.intel.com/Search.aspx http://locate.intel.com/Search.aspx

Regards.

DRove
Beginner
215 Views

Ah, thanks. So even though there does seem to be a supply crunch (in the UK and Europe, at least) at the moment, I should be able to get this motherboard eventually.

Edit: As far as Ebay is concerned, as soon as the refund is given, then the case is closed. At least the 2nd & 3rd Ebay suppliers that I tried admitted their mistake promptly. But it's not just Ebay: all the tech price comparison sites had been listing multiple vendors for this board a week back and those have all gone now. The Intel supplier list seems to be primarily the couple of hundred suppliers of Intel processors.

Silvia_L_Intel1
Employee
215 Views

Dave, I found some motherboards available at Amazon, if you may want to check it out.

http://www.amazon.co.uk/s/ref=nb_sb_noss/278-8593117-1148863?url=search-alias%3Daps&field-keywords=d... Amazon.co.uk: dq77kb

Regards.

DRove
Beginner
215 Views

Thanks. Those appeared today. The Italian and Belgian supplier prices are still high, but nothing like as high as Amazon's own price, and the delivery times are absurdly long. I'll have to decide if I want to order from one of those or wait a week or two in the hope that a UK supplier will re-emerge.

jren207
Novice
215 Views

I already have one of these boards, and I like it so much, I'm looking into buying another.

I too noticed that it's in short supply, and those that appear to still have some have heavily inflated the price.

Scan seem to have it on pre-order at a reasonable price, should it become available again (they have an unknown ETA though).

Luckily I don't want this board right now, but I hope its supply increases again, as it's such a nice board!

DRove
Beginner
215 Views

Latest results of my quest for the elusive DQ77KB...

There's a UK-vendor price-history search-engine that lists the DQ77KB called http://pricespy.co.uk/product.php?pu=1214640 Pricespy , so I've ploughed through the websites of all the vendors listed. These were all out of stock, but some give a stock eta two weeks ahead, which has convinced me to wait a couple of weeks before trying an expensive importer, but I might discover that a "2 week eta" is vendor code for "no eta but I hope you'll keep checking my store".

Communications Solutions: £138, stock eta 08aug13

Primo IT: £122, stock eta 08aug13

Kingsfield: £117, no stocketa

NetStore Direct: £120, stock eta 06aug13

Saverstore: £112, stock eta 2-3 weeks

M4 Store: £126, no stock eta

Pin PC: £119, no stock eta

Comcen: £116, no stock eta

MyPremier: £112, no stock eta

CBC Computers: £118, no stock eta

MirageTek: £128, no stock eta

Paramount Ent: £144, no stock eta

Imperial Price: £108, no stock eta (when phoned, because website listed stock)

Amanet: £132, stock eta 2 weeks

Redstore: £128, no stock eta

e-digital: £137, stock eta 09aug13

scan: £110, no stock eta

Stuff-UK: £117, no stock eta

Two vendors listed it as being in stock: "Mavit", which has no web existence beyond its website and claims to be a "Google Trusted Store", but that seems to be false because Google http://www.google.com/trustedstores says the "Google Trusted Stores" are USA only at present. And "ITX Warehouse", which also has no web existence beyond its website except for a single negative review at reviewcentre.com by somebody that had to make legal threats to get a refund for an incorrectly described item.

Edit: And "Cesis Computers" also list it as being in stock, but seem to be very new with no reviews anywhere that I can find. Their high-charge-rate phone's recording exhorted me to stay on the line while their busy staff would answer me as soon as possible, but why would they be so busy if they're that new? I put down the phone after a few minutes.

DRove
Beginner
215 Views

My suspicion that the UK vendors quoting a 2-week ETA for stock of the DQ77KB would always be quoting an ETA that's 2 weeks ahead is being substantiated. Communications Solutions and Primo IT have bumped their ETA to 20th August, but the most reputable vendors like Scan are still saying that they can't get an ETA from their supplier.

So Intel, what is the problem at your end? The DQ77KB is listed as a current motherboard on your website, but there's a list of UK vendors as long as my arm that want to sell it, but can't even get an ETA. Why not?

Silvia_L_Intel1
Employee
215 Views

Dave, this information is handling by another department, but please let me check if I'm able to find something

relate to the supplies on UK.

 

Regards.

 

PHawk
Beginner
215 Views

Hi Sylvia,

I have just been advised from a UK supplier that this motherboard has now been discontinued.

Can you confirm?

Thanks.

Silvia_L_Intel1
Employee
215 Views

We haven't received any notification saying this motherboard is or will be discontinue.

I am still looking for additional information.

 

 

 

PHawk
Beginner
215 Views

Hi Sylvia,

Thanks.

Silvia_L_Intel1
Employee
215 Views

 

PPH, there has been no announcement regarding the discontinuance of this motherboard and we have no time frame of when that would be.

 

Not sure why the board is not available in the UK.

Regards.

jren207
Novice
65 Views

What's the situation for this board now?

I'm looking to build another system using this board, but again, the supply of it here in the UK is low.

Stores which seem to advertise stock seem untrustworthy based on reviews, and would seem that they don't actually have most of their items in stock anyway.

Others that do seem to have some on marketplaces, such as Amazon, are mostly based abroad such as in Italy or Japan. Also the price is heavily inflated, probably due to supply and demand, plus postal charges probably being incorporated.

A few appeared on eBay but I didn't have the funds at the time which was a shame, but I also questioned their quality on there.

Is it actually discontinued now?

Perhaps I could purchase the BLK variant (box of 10), keep one and sell the rest, or do Intel only operate B2B for stock? Would my plan not be allowed either?

All help appreciated.

Silvia_L_Intel1
Employee
65 Views

Jre 207, the motherboard is still active in our systems. We haven't received any notification saying that it will be discontinued

 

jren207
Novice
65 Views

Thank you for your response.

I wish more retailers would offer it for sale in the UK.

Do you know what the RRP for this board should be?

Silvia_L_Intel1
Employee
65 Views

According to our site the recommended price should be around the $134.00 - $137.00 http://ark.intel.com/products/59046/Intel-Desktop-Board-DQ77KB?q=77kb ARK | Intel&# 174; Desktop Board DQ77K ,but that depends from the distributor.

DRove
Beginner
215 Views

Since it seems that there's no UK vendors any closer to supplying the DQ77KB motherboard, I've started considering the Continental European importers, despite the month-long delivery time, and found that the news goes from bad to worse. E.g., the Amazon associate seller "Selling IT" claims to have it in stock for £152 ($233), but that seller's customer reviews for the past month are 0% positive, 8% neutral, and 92% negative, with everybody reporting faulty goods or non-receipt and the few neutral reviews giving them credit for refunding the money. I've never seen such dire reviews -- Amazon should be ashamed of themselves for associating with such sellers. Overall, it seems that the UK's many trustworthy vendors are saying there's no foreseeable prospect of stock of the DQ77KB, and so the price-comparison search engines are only pushing the most obscure untrustworthy vendors to the top if you search for those that claim to be currently stocking it.

Any news yet about the supply from your side, Sylvia?

Silvia_L_Intel1
Employee
215 Views

No Dave_Rove, I'm still waiting for information about this.

DRove
Beginner
215 Views

A UK Ebay vendor with a high approval rating placed a DQ77KB on sale earlier today and I hastily bought it. It's now marked as despatched, and although I've been in this position before only to be disappointed, here's hoping that all will be well now.

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