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NNotT
Beginner
1,035 Views

DQ77MK: USB and network failures under Win7, unable to flash BIOS

System specifications:

  • Windows 7 SP1 Professional x64
  • Intel DQ77MK motherboard
  • Intel Core i5-3570 processor (not the K model, as I require the virtualisation features) (passes Intel's processor diagnostic tool)
  • 8GB DDR3 1600 (2x4GB) memory (passes memtest86+)
  • Generic Dell keyboard and mouse (both USB 2.0)

First of all, my board's BIOS is dated 11/20/2012. Regarding trying to update it with the latest revision today:

  • The express method (MKQ7710H.86A.0064.EB.EXE) does not work.
    • After running the updater, the system reboots, enters S3 for several seconds, and then proceeds to boot normally (with no change to the BIOS version shown during POST).
    • Upon rebooting back into Windows, the updater claims that the flash was successful. However, the actual BIOS remains unchanged, as reported by both the BIOS itself and Intel Desktop Utilities.
    • No reports of a failed flash are recorded in the BIOS event log whenever I try this method.
  • The recovery method (MK0064.BIO) does not work.
    • After confirming that I want to update, the system reboots, enters S3 for several seconds, and then proceeds to boot normally (with no change to the BIOS version shown during POST).
    • The BIOS remains unchanged, as reported by both the BIOS itself and Intel Desktop Utilities.
    • A failed flash message is appended to the BIOS event log every time I attempt this method.
    • I have tried this method using different types of USB drives and CDs.
  • The Iflash method (MKQ7710H.86A.0064.BI.ZIP) does not work.
    • After confirming that I want to update, the system reboots, enters S3 for several seconds, and then proceeds to boot normally (with no change to the BIOS version shown during POST).
    • The BIOS remains unchanged, as reported by both the BIOS itself and Intel Desktop Utilities.
    • A failed flash message is appended to the BIOS event log every time I attempt this method.
    • I have tried this method using different types of USB drives and CDs.

Other steps I have taken (had the PC unplugged from mains power and took ESD precautions where applicable):

  • Running the express updater while in safe mode.
  • Removing all add-on cards and external devices except for the keyboard, mouse, and a DVI display.
  • Draining capacitors on the board by holding down the power button on the case for 30 seconds.
  • Removing the CMOS battery, draining the caps as per above, and then inserting it again.
  • Changing the duration that the system stays in S3 during a flash to 20 seconds.

I am uncertain if the problems I keep experiencing in Windows are linked to the outdated BIOS, as in the past I used to only have trouble with just the 82574L adapter once every few months (when it failed - always with Code 43 - I would just switch the ethernet cable over to the 82574LM adapter until the next time I rebooted the system).

After a period of the system being on - almost always between 30 minutes and four hours:

  • Both onboard network adapters (82574L and 82574LM) cease proper functioning:
    • If one of the adapters was in use at the time, it gets a metaphorical boot to the head, with its status in the device manager changed to:

       

      "Windows has stopped this device because it has reported problems. (Code 43)"
    • Any onboard network adapters that were not in use at the time (no ethernet cable connected to it and another device) remain reported as working properly in the device manager.
    • Regardless of their reported status, network connections can no longer be made with either adapter.
    • The system event log starts getting spammed with this message (all from SharedAccess_NAT and with ID 31004):

       

      "The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error."
  • All USB ports (even ones on add-on cards) stop detecting changes:
    • USB devices that were already attached continue to function properly (e.g. keyboard, mouse, drawing tablet).
    • If a new USB device is inserted or an existing one is unplugged, there is no change in the device manager; removed devices remain visible, and new devices never appear.
    • Scanning for hardware changes causes the "Scanning plug and play compliant hardware" message to appear indefinitely.
  • ACPI functionality seems to break:
    • If I try to shut down or restart the system, Windows hangs at the "Shutting down.."/"Restarting..." message (with the activity indicator still spinning).
    • The physical power and reset buttons on the case no longer act as they should. Per my configuration in Windows, pressing the former should trigger a normal system shutdown. Per the design by the case manufacturer, pressing the latter should immediately cycle system power without a safe shutdown.
    • However, I can still hold the power button for ten seconds to forcefully power everything off.

Any ideas? I'm more concerned about the inability to update the BIOS at the moment since the other issues could be driver-related. Sorry for any inconsistencies/typos, I wrote this in a bit of a hurry.

Cheers.

0 Kudos
5 Replies
Silvia_L_Intel1
Employee
68 Views

Xevious12, I'm sorry to hear that you are experiencing this kind of issues when trying to update the BIOS on your motherboard.

The current BIOS version of your product is 0054. There are 8 BIOS between this version and the latest BIOS 0064.

I would recommend you to install 2 or 3 files before reaching the latest one.

You can try the following versions. I suggest you to use the F7 method, so please download all file as BIO.

0056 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22416&lang=eng&OSVersion=%0A%09%09%0...

0059 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22810&lang=eng&OSVersion=%0A%09%09%0...

0061 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23104&lang=eng&OSVersion=%0A%09%09%0...

0064 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23256&lang=eng&OSVersion=%0A%09%09%0...

If you have any kind of issues, please remove the CMOS battery and install the BIOS again.

Let me know the results.

NNotT
Beginner
68 Views

I tried the F7 method again but with all those different versions you listed, and I had the same results I described in the first post (didn't work). I even took steps such as removing the battery, draining the caps, etc. but still no luck.

Cheers.

Silvia_L_Intel1
Employee
68 Views

Try to do a BIOS recovery, removing the BIOS jumper from the board and installing version 0056.

If you are still not able to update the BIOS please contact our Warranty Department. They will help you replacing your board if it is still under warranty: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

NNotT
Beginner
68 Views

Recovery method via USB drive and removing the BIOS jumper does not work. I've tried with different drives on different USB buses (front 3.0, rear 3.0, rear 2.0) and the result is always the same: The system reads the USB drive for several minutes, reboots, and then repeats the last two steps ad infinitum. Upon replacing the jumper and booting the system normally, the BIOS version has not changed and multiple new failed flash attempts are recorded in the BIOS event log. I've also tried the other methods again since my last post and it's the same result. Yes, I have taken other steps such as removing the CMOS battery. This board will simply not accept a BIOS update.

It looks like I will have to wait until Monday before I can contact support, https://sales.liveperson.net/hc/56727252/?cmd=file&file=visitorWantsToChat&site=56727252&byhref=1&SE... as your link to live chat is broken.

Silvia_L_Intel1
Employee
68 Views

Our chat support is available Monday through Friday. Please try to contact them today.