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Intel DQ87PG Mainboard with WIn7 Pro x64 restarts some seconds after shutdown when HP Laserjet P2015 Printer is connected to any USB port and the Printer is powered on. When i power off the Printer before shutdown, the mobo powers off after shutdown. This behaviour is reproducable on all DQ67PG Boards i tried(5 Boards).
Switching the USB Port where the Printer is connected does not resolve this behaviour.
Any hints?
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Tomha, there is a big chance that this issue could be cause by a short coming from the printer. Since you are testing the same printer in about 6 different systems and you are getting the same behavior in all of them.
I would recommend you to test another printer, or any other USB device.
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Sorry, i forgot to mention that three P2015 Printers were tested. All Printers connected and powered on caused a restart.
It seem to be Driver related, because when booting from a winPE Environment without Drivers for HP P2015 and shutting down, the PC stays off.
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Tomha, since this issue is related to the driver for your HP printer, I recommend you to contact this company in order to find out if there are any other drivers you can use.
This behavior appears to be a compatibility issue. Have you tested any other USB device besides de printer?
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I already tried to contact HP Support, but got no answer till now. I will post the results when thy replied to my mail.
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No Support from HP. The Printer is out of warranty, therefore i got no answer to my question.
In fact i tried 3 different PC´s with thre different HP LJ P2015 Printers and all Drivers available at this time. All PC´s restart after shutdown when HP Printer is connected and powered on.
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Definitely it is related to compatibility. Just make sure you have the latest BIOS version available. It may fix the issue.
https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DQ87pg https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DQ87pg
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I flashed to the latest bios 142, but nothing changed. The PC restarts instead of shutdown when the Printer is on.
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I would recommend you to test another printer, or any other USB device.
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Already done.
Other Printers or USB Devices do not cause restarts. Only Laserjet P2015 does
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