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Beginner
1,414 Views

DX79SI Extreme USB Devices not reconogized

I have updated all the drivers and bios but any USB storage device I plug in either to the MB directly or thru the case aux ports show up in the device manager under disk drives with the yellow icon. In the "General Tab" I get "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)" I have uninstalled devices, uninstall and reinstalled Renesas Drivers. What is the solution?

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8 Replies
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Employee
8 Views

Hi Buford,

I am sorry to hear you are having problems with the system but let me help you.

I recommend you updating the Bios in your system. Here you have the download link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23366 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23366

Besides this step, I recommend you uninstalling the driver and install the Renesas driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19880 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19880

If you are still having problems try with the following driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3467&DwnldID=22824&keyword=USB&lang=e... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3467&DwnldID=22824&keyword=USB&lang=e...

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Beginner
8 Views

I have the latest bios, uninstalled and re-installed the Renesas USB Drivers at least twice and the newer driver you recommended is "not compatible" with my system. The USB Optimization is disabled in the Bios as well. The USB mouse and keyboard work fine it is only "mass storage devices" that Windows try's and fails to load the correct drivers. I'm open to any other ideas.

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Employee
8 Views

Hi Buford,

Have you tried installing the management engine driver for your board? Just in case here it is the download link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22090 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22090

Can you also test a clean installation of the OS?

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Beginner
8 Views

Yes the Management Engine is installed. Whenever I plug in a USB storage device I get the " device driver software was not successfully installed" and the device is present in the Device Manager with a yellow bang.

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Employee
8 Views

Hello Buford,

I understand your frustration.

At this point the Issue has been escalated to the corresponding department. It is important to mention that there is also another thread that has been reported and under investigation.

Here is the other thread:

/thread/41201?start=45&tstart=0 https://communities.intel.com/thread/41201?start=45&tstart=0

I will keep you posted with more information.

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Beginner
8 Views

I replaced the HD and installed a fresh OS. Problem solved at this point, having to go through all the pain of re-installing all the software and updates. So far so good. Hopefully the problem doesn't return.

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Employee
8 Views

Thanks for the information. Let me know the results once all the installation is completed.

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Beginner
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I have set everything up on a temporary drive, once it all looks good I'll clone it to my preferred SSD. I have re-installed the important programs. It gave me the opportunity to clean house somewhat. I was careful installing updated drivers and all is good so far. It still takes a little longer to boot than I am used to but the USB ports are all functional.

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