About a month ago we sold a personal computer as follows:
Motherboard Intel DX79SI
CPU Intel I7-3970X
Videocard NVidia Quadro K2000D
Nr. 8 modulo RAM Corsair CMP16GX3M4X1866C9
Nr. 1 SSD Hard disk OCZ Revodrive3 X2
Bios version 0559
Operating system Windows 7 Professional 64bit
With this configuration we make a lot of tuning and stress test with the Extreme utility without problems, but we have a problem with the 4° dimm slot that is broken and we open an RMA for the Exchange.
Our reseller send us the model DX79SR as Exchange and now when we make the stress test our machine go in blue screen and restart.
We try to update all the drivers and firmware and we try to change the operating system with Windows 8 PRO.
Nothing is changed
- Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system.
http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime
Please check under "event viewer" in order to identify what is causing this blue screen.
Let me know.
Hello Sylvia thank you for the reply. I talk yesterday with G. Shekar and he open me an unit case with the id 8000719635 and i'm waiting for the reply. The error are always different and my bios settings are with the default settings
tried to do as you suggest (Remove the CMOS battery and leave the system without it for about an hour) but nothing changed.
By the way we have tried to analyze a crash log dump (with previous installation of Windows 7) using the Windows Driver Kit (WDK) and the result is a problem with ntoskernel.exe.
We have also tried to install WDK in Windows 8 installation and, analyzing the memory log dump, we got this result
Nome registro: System
Data: 28/06/2013 12.49.09
ID evento: 1001
Parole chiave: Classico
Il computer è stato riavviato da un controllo errori. Controllo errori:
0x00000019 (0x0000000000000003, 0xfffffa801db7c8f0, 0xeffffa801db7c8f0,
0xfffffa801db7c8f0). I dettagli sono stati salvati in: C:\Windows\MEMORY.DMP.
ID segnalazione: .
ProcessID="0" ThreadID="0" />
Name="param1">0x00000019 (0x0000000000000003, 0xfffffa801db7c8f0,