Community
cancel
Showing results for 
Search instead for 
Did you mean: 
FMant3
Beginner
1,592 Views

DX79SR Blue Screen

About a month ago we sold a personal computer as follows:

Motherboard Intel DX79SI

CPU Intel I7-3970X

Videocard NVidia Quadro K2000D

Nr. 8 modulo RAM Corsair CMP16GX3M4X1866C9

Nr. 1 SSD Hard disk OCZ Revodrive3 X2

Bios version 0559

Operating system Windows 7 Professional 64bit

With this configuration we make a lot of tuning and stress test with the Extreme utility without problems, but we have a problem with the 4° dimm slot that is broken and we open an RMA for the Exchange.

Our reseller send us the model DX79SR as Exchange and now when we make the stress test our machine go in blue screen and restart.

We try to update all the drivers and firmware and we try to change the operating system with Windows 8 PRO.

Nothing is changed

0 Kudos
4 Replies
Silvia_L_Intel1
Employee
99 Views

Hi Lpea,

- Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system.

http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime

Please check under "event viewer" in order to identify what is causing this blue screen.

Let me know.

FMant3
Beginner
99 Views

Hello Sylvia thank you for the reply. I talk yesterday with G. Shekar and he open me an unit case with the id 8000719635 and i'm waiting for the reply. The error are always different and my bios settings are with the default settings

FMant3
Beginner
99 Views

tried to do as you suggest (Remove the CMOS battery and leave the system without it for about an hour) but nothing changed.

By the way we have tried to analyze a crash log dump (with previous installation of Windows 7) using the Windows Driver Kit (WDK) and the result is a problem with ntoskernel.exe.

We have also tried to install WDK in Windows 8 installation and, analyzing the memory log dump, we got this result

Nome registro: System

Origine:

 

Microsoft-Windows-WER-SystemErrorReporting

Data: 28/06/2013 12.49.09

ID evento: 1001

Categoria attività:Nessuna

Livello: Errore

Parole chiave: Classico

Utente: N/D

Computer: fbwks025

Descrizione:

Il computer è stato riavviato da un controllo errori. Controllo errori:

 

0x00000019 (0x0000000000000003, 0xfffffa801db7c8f0, 0xeffffa801db7c8f0,

 

0xfffffa801db7c8f0). I dettagli sono stati salvati in: C:\Windows\MEMORY.DMP.

 

ID segnalazione: .

XML evento:

 

xmlns="http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

 

Name="Microsoft-Windows-WER-SystemErrorReporting"

 

Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}"

 

EventSourceName="BugCheck" />

1001

 

0

2

0

0

 

0x80000000000000

 

SystemTime="2013-06-28T10:49:09.000000000Z" />

 

1358

 

ProcessID="0" ThreadID="0" />

 

System

 

fbwks025

 

Name="param1">0x00000019 (0x0000000000000003, 0xfffffa801db7c8f0,

 

0xeffffa801db7c8f0, 0xfffffa801db7c8f0)

 

Name="param2">C:\Windows\MEMORY.DMP

 

Name="param3">

Silvia_L_Intel1
Employee
99 Views

Lpea,

Since you already open a service ticket, your local technical team will be handling this issue.

 

Regards.

 

Reply