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Beginner
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DX79SR and USB 3.0 Firmware Updates

I'm sure like most of you, your USB 3.0 ports are not working under Windows 8. When I saw the firmware updates dated 5/9/2013, I thought finally. Well after installing the update I can say they still don't work. I install both updates, front and rear. The front update processes fine...and those ports may work, but I don't have them hooked up. The rear update throws the message Device not found!

Any help to get this working under Windows 8, would be much appreciated.

Regards...

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Beginner
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Kevin, I'm not sure what the front panel has to do with the rear USB 3.0 ports, but here you go. There is a black plug, plugged into the blue 3.0 USB connector on the MB.

Also, as I suspected the back ports now are not working and the Renesas USB 3.0 eXtensible Host Controller - 0100 (Microsoft) is now missing.

Is there an inherent problem with these boards? I see the posting from others complaining about the same issue and I find it hard to believe 3 boards would exhibit the same behavior.

Regards,

Tawn

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Employee
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Hi judochoke, I just need to clarify some information.

Is the system recognizing any USB 3.0 device at all?

Are the USB 2.0 ports working fine?

Based on your description, the USB controllers are being recognized randomly?

I would appreciate if you can post your dxdiag report here.

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Beginner
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Kevin, the system does recognize the front USB 3.0 ports and all USB 2.0 ports. To answer your 3rd question, yes...it does appear the rear USB 3.0 ports are being recognized randomly. Since Sept. 7th, I have not seen the rear USB 3.0 ports be recognized again though.

To try a different OS I installed Windows 8.1 RTM (not preview). I've attached the DXDIAG from that install.

What could be causing the rear ports not to work? Do I need to switch the board out yet again?

Regards...

------------------

 

System Information

 

------------------

 

Time of this report: 9/14/2013, 08:06:59

 

Machine name: WK181T

 

Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_rtm.130821-1623)

 

Language: English (Regional Setting: English)

 

System Manufacturer: INTEL_

 

System Model: DX79SR__

 

BIOS: SIX7910J.86A.0590.2013.0717.2343

 

Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz (8 CPUs), ~3.2GHz

 

Memory: 32768MB RAM

 

Available OS Memory: 32692MB RAM

 

Page File: 2855MB used, 34956MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

 

Display Tab 2: The file nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

 

Sound Tab 1: No problems found.

 

Sound Tab 2: No problems found.

 

Sound Tab 3: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: NVIDIA GeForce GTX 560

 

Manufacturer: NVIDIA

 

Chip type: GeForce GTX 560

 

DAC type: Integrated RAMDAC

 

Device Type: Full Device

 

Device Key: Enum\PCI\VEN_10DE&DEV_1201&SUBSYS_83B41043&REV_A1

 

Display Memory: 4044 MB

 

Dedicated Memory: 972 MB

 

Shared Memory: 3071 MB

 

Current Mode: 1920 x 1080 (32 bit) (60Hz)

 

Monitor Name: Generic PnP Monitor

 

Monitor Model: VE248

 

Monitor Id: ACI2494

 

Native Mode: 1920 x 1080(p) (60.000Hz)

 

Output Type: DVI

 

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

 

Driver File Version: 9.18.0013.2680 (English)

 

Driver Version: 9.18.13.2680

 

DDI Version: 11

 

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

 

Driver Model: WDDM 1.3

 

Graphics Preemption: DMA

 

Compute Preemption: DMA

 

Miracast: Not Supported by Graphics driver

 

Hybrid Graphics GPU: Not Supported

 

Power P-states: Not Supported

 

Driver Attributes: Final Retail

 

Driver Date/Size: 8/18/2013 16:02:58, 15703176 bytes

 

WHQL Logo'd: No

 

WHQL Date Stamp: None

 

Device Identifier: {D7B71E3E-5141-11CF-8B79-B9A31CC2C435}

 

Vendor ID: 0x10DE

 

Device ID: 0x1201

 

SubSys ID: 0x83B41043

 

Revision ID: 0x00A1

 

Driver Strong Name: oem1.inf:0f066de37528e2cb:Section032:9.18.13.2680:pci\ven_10de&dev_1201

 

Rank Of Driver: 00DA2001

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

 

DXVA2 Modes: DXVA2_ModeMPEG2_IDCT DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_VLD DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeH264_VLD_NoFGT

 

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

 

{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

 

{F9F19DA5-3B09-4...
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Employee
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Hi judochoke,

Thanks for the information. I am going to check this with the development team. I will keep you posted.

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Beginner
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Hi Kevin, anything from the development team?

Regards...

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Employee
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Hi judochoke,

Sorry for the delay. This has been escalated and they are checking into this issue.

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Beginner
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Hi Kevin, wanted to check back and see if there were any new developments?

Regards...

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Employee
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Hi judochoke,

Sorry for the delay but there are no updates yet.

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Beginner
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Hi Kevin, how about now? If there is no update, what are my options? There is clearly something wrong with the rear USB 3.0 ports on this line of motherboards.

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Beginner
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Hi Kevin,

I have exactly the same problem with my DX79SR as judochoke. Sometimes the 4 USB 3.0 ports on the back are recognized, but mostly not. The Issue is OS independent, Linux and Windows 8 are affected.

I have the most recent EFI and updated the USB 3.0 firmware successfully, both didn't help.

Will there be a solution for this issue?

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Employee
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I am really sorry for this but I still have no updates on this case; however, it is important to mention that is escalated to the corresponding department and it is under investigation.

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Beginner
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Hi Kevin, can I get an ETA on when an update will be given? It's been several weeks with nothing. Based on their no response I'm guessing there really is a problem otherwise there would have been some push back.

Like I mentioned before is there an option for a refund on the board from Intel?

Thank you…I appreciate you sticking with this and not dropping it. I wish more people had your good work ethic.

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Employee
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In the meantime I need we need to get more information about the system configuration you are using? Can you please tell us what devices, brand and model are being used to replicate this issue?

Please send to us all information about the boards and components used. You mentioned before that the issue appears randomly with the rear USB 3.0.

Have you found an easy way to replicate the issue to make it happen every time you try it or it is just not working at all at this time?

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Beginner
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Hi Kevin, this is my setup: (let me know if there is something I missed that you need)

 

Motherboard: Intel DX79SR

CPU: Intel Core-i7 3820

Memory: Patriot Viper 3 – 4 x 8GB kit PV332G186C0Qk

Video: ASUS GeForce GTX 560

Operating System: Windows 8.1 Pro w/Media Center

CD/DVD: Sony Optiarc Blu-ray BD-5300s

HDDs: 2 x Corsair 120GB Force GT SSD and 1 x Seagate 500GB Hard drive

Power Supply: 750w Corsair

 

I haven't seen the rear ports work recently. I thought they would normally come to life on a fresh install of Windows. The last two times I reloaded the system the rear ports never appeared.

Thank you

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Beginner
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My Setup:

Motherboard: Intel DX79SR

CPU: i7 3930k

Memory: 4x 4GB Kingston HyperX 1600MHz DIMMs

Video: NVIDIA Corporation GF114 [GeForce GTX 560 Ti] (rev a1)

OS: Gentoo Linux, Windows 8.1

Optical: TEAC Bluray Drive

Storage: 2x Samsung SSD, 4 HDDs

PSU: NesteQ ASM Xzero

The rear USB 3.0 ports often work after booting into the BIOS setup and restoring the default values by pressing F9. After a reboot they have a change to be visible in the OS.

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Employee
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Hello judochoke,

If you try resetting the bios Settings to defaults as JJ42 did, is it working? Also, Can you please tell us what devices have you tried connecting in the USB 3.0 ports?

JJ42,

What steps do you need to take to replicate this issue? Based on what you said, the ports work fine when setting the defaults at the bios level so I am interested in knowing what you need to do to have the ports not working.

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Beginner
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Hi Kevin,

I have a DX79TO motherboard. It's been replaced once already. I too have rear USB 3 issues.

I've attempted upgrading the firmware as it says it addresses the very issues i'm having. However, as previously reported, i get a "Device Not Found!" message when attempting to run the firmware updated.

I've found that if I boot my computer up with anything plugged into the rear USB 3 ports, The bios screen sites idle for around a minute before proceeding and upon windows loading, the Host Controller displays a yellow warning bang in the device list. If I boot the machine without plugging in any devices, it boots correctly and the USB3 ports work properly.

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Beginner
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Hello Kevin,

Resetting the BIOS to defaults does not work 100% of the time.

I've mainly tried connecting 2.0 and 3.0 external storage devices.

Regards...

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Employee
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Hey guys,

I know this is frustrating for you when I keep asking for more information but at this point I need to know the following:

  1. What When booting with a device connected to the system, are the ports recognized? If so, is it with USB 2.0 or 3.0?
  2. What is the brand/ model of the external device you are using?
  3. Have you tested different cables for that device?

     

    4. Can I have the board revision (AA number only) please?
  4. Did you test the system outside of the chassis in a non-conducted surface?
  5. Have you tested a different Rear USB connection?
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1. What When booting with a device connected to the system, are the ports recognized? If so, is it with USB 2.0 or 3.0?

All USB2.0 ports work fine. I can boot with the external disk in a USB2.0 port and have no issues. If I boot with the external disk in either of the 2 rear USB 3.0 ports, the bios POST screen sites idle for around a minute before continuing to boot into windows. Once windows has loaded, the "Renesas USB 3.0 eXtensible Hos Controller - 0096 (Microsoft)" device has a yellow bang icon and the hard disk will not be available in explorer. If you boot up without the external disk plugged into the USB 3.0 ports, the "Renesas USB 3.0 eXtensible Hos Controller - 0096 (Microsoft)" loads correctly and you can subsequently plug the external disk in after windows has loaded and use it properly.

2. What is the brand/ model of the external device you are using?

 

The external disk is a 2TB Western Digital My Book Essential (p/n WDBACW0020HBK-01)

3. Have you tested different cables for that device?

Unfortunately I only have the one compatible cable for the device. It is the only USB 3.0 device I own.

 

4. Can I have the board revision (AA number only) please?

Model: DX79TO

Version: AAG28805-402

S/N: BTTO317001MP

BIOS Version: SIX7910J.86A.0590.2013.0717.2343

5. Did you test the system outside of the chassis in a non-conducted surface?

No, I would be fairly hesitant to do so.

6. Have you tested a different Rear USB connection?

I have tried both rear USB 3.0 ports and have the same issue regardless which one I use. As stated previously, the rear USB 2.0 ports have no problems.

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