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MBura
Beginner
2,979 Views

DX79TO and Renasas USB 3.0 Host Controller keeps dropping out after every ShutDown

I have a DX79TO and I am finding that the Renasas USB 3.0 Host Controller keeps dropping out after every ShutDown which is very annoying especailly when I have Dropbox adn Skydrive running from it. All my External Drives plugged into the back USE 3.0 ports become unaccessable.

Windows 7 SP1 64bit (Fully Windows Updated)

I have tried using the 2.1.28.1 driver fomr the http://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19880 Intel site and no change in fact the the version number seems to remain at 2.1.28.0 after installing the new driver.

Is there anyway without Disabling and

and then re-enabling this driver each time I reboot to alleviate this issue?

I am also running the latest Drivers;

BIOS - SIX7910J.86A.0553.EB.EXE

and

Chipsets - 9.2.3.1023

There is also a v2.1.39.0 driver located here, is it safe to use/try?

http://www.station-drivers.com/page/renesas.htm http://www.station-drivers.com/page/renesas.htm

renesas_usb3_2.1.39.0whql(www.station-drivers.com).exe

Your thoughts please as this is very frustrating?

Message was edited by: Mathew Burazin

0 Kudos
21 Replies
MBura
Beginner
432 Views

I have tried using the v2.1.39.0 Renesas driver and no change. The issue also seems to be much more prevalent when Powering on the PC as opposed to just Rebooting.

http://www.station-drivers.com/page/renesas.htm http://www.station-drivers.com/page/renesas.htm

renesas_usb3_2.1.39.0whql(http://www.station-drivers.com).exe/ www.station-drivers.com).exe

Is there anyway without Disabling and and then re-enabling this driver each time I reboot to alleviate this issue?

MBura
Beginner
432 Views

No-one at Intel got any thoughts on this one?

MBura
Beginner
432 Views

Still nothing?

MBura
Beginner
432 Views

The silence from Intel deafening, Has noone else come across before?

It is extremely annoying and am really hoping fomr some type of action on this issue.

AP16
Valued Contributor III
432 Views

Under Windows 8 such controller work absolutely normal with built-in Microsoft drivers.

MBura
Beginner
432 Views

I very much appreciate the response but it doesn't necessarily help me in any way with my issue.

JMcKa
New Contributor I
432 Views

Try updating the USB3 controllers firmware as per http://www.station-drivers.com/forum/viewtopic.php?t=3898&p=14744# p15148 www.station-drivers.com • Afficher le sujet - Firmware: Renesas/Nec Usb 3.0 Version 4.0.2.0

JMcKa
New Contributor I
432 Views

I performed that update a few months ago and it has been trouble free

MBura
Beginner
432 Views

Thanx jezzarijno., Will see how it goes.

MBura
Beginner
432 Views

3 Days and so far so good.

JMcKa
New Contributor I
432 Views

fantastic. Sounds promising :)

MBura
Beginner
432 Views

Still happenign just not as frequestly

FGaul
New Contributor I
432 Views

I have the same problem. USB3 does not work on that board, and never has !! I was waiting to see if new BIOS or driver were coming, but nothing is coming. It is a pitty to by a board (DX79TO) like this, and not being able to use USB3. I have the latest BIOS 0553, the latest Renesa driver 2.1.28.1 and all Windows update.

It is too much trouble to change the board with the water cooling, and I need my computer every day, to return it to Intel, without being sure that the problem is fixed.

Intel, anyone there? do you know about the issue? do you acknowledge the issue? ar you working on it?

I am not the only one...

Hope to hear from someone soon,

Francois

MBura
Beginner
432 Views

The last BIOS is 553 but the latest driver I could find is 2.1.39, you could try that as for me it did make it slightly better, still didnt fix my issue but it is not as frequent

http://www.station-drivers.com/page/renesas.htm http://www.station-drivers.com/page/renesas.htm

renesas_usb3_2.1.39.0whql(http://www.station-drivers.com%29.exe/ www.station-drivers.com).exe

Also try updating the USB3 controllers firmware as per;

 

http://www.station-drivers.com/forum/viewtopic.php?t=3898&p=14744# p15148 www.station-drivers.com • Afficher le sujet - Firmware: Renesas/Nec Usb 3.0 Version 4.0.2.0

I am still to hear anything back fomr Intel at all on this thread, even a "Sorry we know about it and it can't be fixed" it better than silence

MBura
Beginner
432 Views

It is so quiet in here from an Intel perspective you could hear a pin drop. I wonder if there is any point posting on these forums as it seems no-one from Intel reads them or has the appropriate knowledge to answer any concerns there customers have. If I conducted support this way I would be out of a job very quickly.

MBura
Beginner
432 Views

It is still OH so quiet, this is really extremely poor support from Intel as this was the 1st intel board I have purchased and makes me wonder wether I ever buy an Intel board again.

idata
Community Manager
432 Views

Hello Mathew,

First, let me apologize for the delay in our response time regarding your forum post. We will proceed to duplicate this problem in our laboratory systems and any updates will be posted here as well since we do not have reports from other customers with similar issue. In the mean time here are our suggestions:

-Test the system out of the chassis on a minimal configuration.

-Check your power supply; make sure it is sufficient for your system configuration.

MBura
Beginner
432 Views

Dan_Intel 22-Apr-2013 17:55 (/message/173210# 173210 in response to Mathew Burazin)

Hello Mathew,

First, let me apologize for the delay in our response time regarding your forum post. We will proceed to duplicate this problem in our laboratory systems and any updates will be posted here as well since we do not have reports from other customers with similar issue. In the mean time here are our suggestions:

-Test the system out of the chassis on a minimal configuration.

-Check your power supply; make sure it is sufficient for your system configuration.

 

Hi Dan;

 

I have just flashed the DX79TO to the latest v559 BIOS without any affect on this issue.

The PC is a fully speced and has more than adequate Power and also produces the same issue with just the 1 Single USB 3.0 external drive attached (All other drives I have are USB 2.0).

 

Again as i mentioned it is not 100% replicatable by does happen enough to be very annoying.

 

I also checked for updated Renesas drivers but could not find any later than the v2.1.39.0 driver I already have installed.

MBura
Beginner
432 Views

Hi Dan;

I have also just updated to the latest DX79TO Bios v559 and the same results, this PC has an 800watt power supply and as the drive in question is the only USB 3.0 drive I have I cannot confirm if other USB 3.0 drive have the same issue or not.

The drive is a 3TB GoFlex;

http://www.seagate.com/external-hard-drives/desktop-hard-drives/goflex-desk/ GoFlex Desk | Seagate