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Community Manager
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DZ68BC-BSOD Twice a week

As Princess Lia once said "Help me Obi Wan Kanobi (Intel Discussion Board) you're my only hope"

After a few months after I upgraded to Win 10- a few things started to happen.

 

At least twice a week- BSOD_

 

With that, the MB would take allot longer to boot to up- about a minute or two before the F2,F7, options would show up in the lower RHS of screen.

My anti-virus, ESET updated and does have the Boot scan enabled- which might be the reason.

 

Then after the window screen appears- about a minute more before my wireless mouse and keybd will operate.

 

I have tried the suggestions here on this thread-

 

http://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-win-10/495dcf70-6dc3-4c... http://answers.microsoft.com/en-us/windows/forum/windows_10-performance/bsod-win-10/495dcf70-6dc3-4c...

 

I have updated the video driver & Gig. Ethernet controller no problem-

 

But the SATA driver update suggested in the thread above leads to a BSOD- Not sure it is the right one as I do not use RAID on my drives.

 

I have not updated the BIOS as of yet- nervous about it to tell the truth. I want to clone my HD first just in case.

 

I have ran a MEM test- no problems, and OS is up to date-

 

Any suggestions would be welcomed.

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Super User Retired Employee
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Well, the standard advice would be to update the BIOS to the latest. One thing I can say for sure is that you do not need to install the Intel Rapid Storage (STOR) driver package if you do not have RAID enabled in the BIOS. Still, it is supposed to work - but perhaps there is an issue if attempting to use Windows 10 on such an old board?

What is/are the BSOD dump file(s) telling you? What is the component that is failing? I believe that there are folks on the Microsoft forums that can help you determine this...

Hope this helps,

...Scott

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Community Manager
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Crash dumps are enabled on your computer.

 

On Tue 3/29/2016 9:57:01 PM GMT your computer crashed

 

crash dump file: C:\WINDOWS\Minidump\032916-15078-01.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=ntkrnlmp.exe ntkrnlmp.exe (nt!KeBugCheckEx+0x0)

 

Bugcheck code: 0xC4 (0x62, 0xFFFFE000C16559F0, 0xFFFFE000C164DB70, 0x11)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+DRIVER_VERIFIER_DETECTED_VIOLATION DRIVER_VERIFIER_DETECTED_VIOLATION

 

Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.

 

The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

 

 

On Tue 3/29/2016 9:57:01 PM GMT your computer crashed

 

crash dump file: C:\WINDOWS\memory.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=ntkrnlmp.exe ntkrnlmp.exe (nt!KeBugCheckEx+0x0)

 

Bugcheck code: 0xC4 (0x62, 0xFFFFE000C16559F0, 0xFFFFE000C164DB70, 0x11)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+DRIVER_VERIFIER_DETECTED_VIOLATION DRIVER_VERIFIER_DETECTED_VIOLATION

 

Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.

 

The driver is unloading without first freeing its pool allocations. A bug check with this parameter occurs only when the Pool Tracking option of Driver Verifier is active. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

 

 

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Super User Retired Employee
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Definitely sounds like you have a driver issue. This being caused by an older BIOS is a definite possibility (though it may be just a bad driver implementation)...

...S

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Community Manager
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Is updating the BIOS relatively safe?

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Super User Retired Employee
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Provided you closely follow the instructions detailed here: http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005859.html?wapkw=i... Updating the BIOS to Support 3rd Generation Intel® Core™ Processors, you should be ok...

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Community Manager
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Hi Libirm,

 

 

Let me know how the BIOS update works.

 

 

Regards,

 

Mike C
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Community Manager
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Will Do Mike- I want to get a few thing ready- so it might not be for a few days- but I will post here after the update.

Thanks for the interest.

Paul B

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Community Manager
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Hi Libirm,

 

 

Thank you for your feedback. I will be waiting for your response.

 

 

Regards,

 

Mike C
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Community Manager
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Good Morning Gentleman-

Here is the up date- Flashed the BIOS this am- Got a error message after a long time to boot-

"error in Post, would you like to go back to precious settings or make changes in setup?"

I opted for make changes- when the screen finally come up- I opted out with out any changes- Then it booted to Windows.

Which I glad for t say the least.

However the nagging problem of taking a long time to boot to windows seems to be a ongoing problem.

Please advise.

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Community Manager
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Hi Libirm,

 

 

Thank you for your update.

 

 

Your system is working now but it is working slowly. Please download and run our tool and send me the results.

 

Intel® System Support Utility

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

Let me know which BIOS file you are using for the update process and which BIOS update method you already tried.

 

 

Note: How to attach a file

 

Click reply

 

On upper right corner click Use advanced editor

 

Lower right section click Attach

 

 

Regards,

 

Mike C
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Super User Retired Employee
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I recommend that you go into BIOS Setup and use F9 to restore the default configuration (you can then change the few parameters necessary for your configuration). In fact, I recommend that everyone do this immediately after any BIOS upgrade. Why? One of the problems that can occur over time is that someone's old BIOS configuration may not map exactly onto a new BIOS release. This results from feature changes (additions, removals, improvements - and yes, bugs). It is the reason why, if many newer BIOS releases are available, Intel doesn't recommend trying to jump to the absolute latest in one step. In order to ensure that the BIOS configuration is exactly where it should be (a known quantity), restore everything to their defaults and go from there...

...S

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Community Manager
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Updated the BIOS to version 042:

https://downloadcenter.intel.com/downloads/eula/23524/BIOS-Update-BCZ6810H-86A-?httpDown=https://dow... https://downloadcenter.intel.com/downloads/eula/23524/BIOS-Update-BCZ6810H-86A-?httpDown=https://dow...

Express BIOS Update [BCZ6810H.86A.0042.EB.EXE] - Self-extracting Windows*-based update file includes Software License Agreement and the utility for updating the BIOS. It is designed to be used on Windows* systems. This method is the most commonly used.

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Community Manager
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I am using a program called HWiNFO64-

It is telling me that the Bios is still-

[BIOS]

BIOS Manufacturer: American Megatrends

BIOS Date: 11/07/2011

BIOS Version: BCZ6810H.86A.0028.2011.1107.0958

UEFI BIOS: Capable

Super-IO/LPC Chip: Winbond/Nuvoton W83676HG/W83677HG/NCT6771F/2F/5F [B]

In other words my BIOS did not update with the Flash Bios method- Bummer

I wait for your thoughts-

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Community Manager
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OK- now I have bigger problems- thought I try updating the bios again- ( I am using another computer ihave) but doing the flash update- again the error.

But this time when I said go back to a older version- it went intothis circle of "windows has problems and will try to fix" well it can't fix...because somehow the Bios changed the "C" drive to the "X" drive and of course...it can't start window!!!

Tried to change using disk part but it won't let me change the drive letter--please- any suggestions???

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Community Manager
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Hi Libirm,

 

 

Let me start telling you the BIOS is not able to change the letter of the drive. Only the operating system changes it. I suggest you to make a test with only 1 drive with your operating system installed.

 

 

Now, in regards the BIOS update issue. Try to update the BIOS with the recovery option. Use the option Recovery with USB device; plug the USB drive to a black USB port of the back panel of the board.

 

 

Recovery BIOS Update Instructions for Intel® Desktop Boards

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/000005630.html http://www.intel.com/content/www/us/en/support/boards-and-kits/000005630.html

 

 

I suggest you to use BIOS version 0035 (file name BC0035.BIO)

 

https://downloadcenter.intel.com/download/21195/BIOS-Update-BCZ6810H-86A-?product=56461 https://downloadcenter.intel.com/download/21195/BIOS-Update-BCZ6810H-86A-?product=56461

 

 

Let me know the results.

 

 

Regards,

 

Mike C
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Community Manager
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Hello Mike

Again thanks for the help on this...

It would not update via the method first mentioned..it just kept cycling over and over again.

However I did get it to update via the F7 key so now it does have the version you recommended.

Not the two with the blue bar on bottom- the one that notes the flash drive is the one with all but the "c" drive plugged in...This is what Diskpart is telling me

Very strange that the reserve partition became the system reserve and the "C" is now the "E"... it will not to boot to windows this way.

Is there any way to change that?

Here are some shots of the BIOS I took before flashing-

https://onedrive.live.com/redir?resid=AC150B8905A3D14F!12243&authkey=!ALWNdCuy65qg114&ithint=folder%... https://onedrive.live.com/redir?resid=AC150B8905A3D14F!12243&authkey=!ALWNdCuy65qg114&ithint=folder%...

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Community Manager
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Hi Libirm,

 

 

Try to boot using only the SSD with the operating system installed. Unplug the rest of the drives and DVD.

 

 

Regards,

 

Mike C
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Community Manager
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Thanks Mike....

Yes I have been trying to boot to only that drive..all other drives have been disconnected ....still will not boot to windows....drive letter has changed as pictures indicate...please Advise

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Community Manager
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Hi Libirm,

 

 

Let's try to reset BIOS configuration. Get into the BIOS with F2, as soon as you are in the BIOS press F9 (it will set the BIOS as default settings) then, save changes with F10.

 

 

Now, let's try to boot manually. Restart the computer and keep tapping F10, select the SSD drive. Use a wire keyboard.

 

 

Note:

 

Intel® Desktop Board DZ68BC supports Windows® XP, Vista, 7, 8.0 and 8.1 operating systems. There are no drivers for Windows® 10.

 

Drivers for Intel® Desktop Board DZ68BC

 

https://downloadcenter.intel.com/product/56461/Intel-Desktop-Board-DZ68BC https://downloadcenter.intel.com/product/56461/Intel-Desktop-Board-DZ68BC

 

 

Regards,

 

Mike C
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