After a windows 7 blue screen shut down my USB 3 is no longer operable. I uninstalled and tried reinstalling the driver but I get an error that my computer does not meet the requirements for installing the driver. This leads me to believe the USB 3 is fried. What is the best way to get to support for this problem. Is there a support chat or do I need to wait until Monday to call.
Thanks for the help,
Nothing at all. At first in Device Manager it was telling me that the device failed to load. So I tried deleting the driver to try and reinstall the driver. When I tried to reinstall I get a message that my computer did not meet the minimum requirements for the driver and it would not reinstall. So obviously the USB 3 hardware is not being detected. There is nothing in Device Manager anymore about USB 3. My USB 2 is working fine.