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JZeig
Beginner
822 Views

DZ77RE-75K SATA Port Failing

Hello to all. This is my first post. Hopefully my last - nothing personal. I have an DZ77RE-75K with an I7 6 core processor. This thing rocks! I use it for videography, and some personal stuff. A few week ago, it seemed to have crash on me, but then it booted back up. Yesterday, (or was it the day b4) it just stopped loading Windows 7. After some investigating, I've found that SATA 'blue' 6.0Gb port is failing.

I mean, I got the system back up running again, and fortunately I only need one port for my DVD drive (which I can swipe the dble system cables for), but now I'm using a slower port for my system. Either my apps loss the 6 Gb port or the system drive loses.

 

Has anyone experienced this before?

 

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1 Reply
Allan_J_Intel1
Employee
12 Views

If the problem is related to the port itself, the only way to fix this would be replacing the board.

Please try updating motherboard BIOS or changing SATA 6 cable.

https://downloadcenter.intel.com/download/22828/BIOS-Update-GAZ7711H-86A- https://downloadcenter.intel.com/download/22828/BIOS-Update-GAZ7711H-86A-

If the problem remains, I recommend contacting Intel for warranty options:

https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx Service Request Email

Chat support:

http://www.intel.com/p/en_US/support/contactsupport Contact Support

Allan.