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idata
Community Manager
1,799 Views

DZ77RE-75K boot fail code 04 then 31

I've been using this system with Win 7 for a couple of years. I've always had frequent blue-screen crashes when booting and during Win 7 normal operations, but this seems to be new. I left it on to retry over and over a couple of days ago. It did come up during the night and I was able to use it for awhile before it crashed.

jif

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4 Replies
AlHill
Super User
23 Views

I would try a BIOS recovery:

http://download.intel.com/support/motherboards/desktop/sb/recoverybiosupdateinstructions.pdf http://download.intel.com/support/motherboards/desktop/sb/recoverybiosupdateinstructions.pdf

You can find the latest BIOS here: https://downloadcenter.intel.com/download/22828/BIOS-Update-GAZ7711H-86A-?product=63247 Download BIOS Update [GAZ7711H.86A]

And, I would replace the CMOS battery, just in case.

Another possible cause could be your hard drive going bad. I would definitely run a disk check. And, check the system event log as well.

Doc

n_scott_pearson
Super User Retired Employee
23 Views

I agree with Al, seeing POST code 0x31 is an indication that a Crisis Recovery has occurred as a result of corruption being detected in the BIOS/firmware (flash component). Restoration of the BIOS/firmware via the Recovery Method is the thing to do. Replacing the CR2032 battery on the board may be needed as well; this board is approaching 5 years in age.

...S

idata
Community Manager
23 Views

Thank you Al Hill and N. Scott Pearson for contributing on this thread.

 

 

JIFrederick in case you need some help locating the battery on this motherboard you can check this link:

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000006488.html http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000006488.html

 

 

Regards,

 

 

 

Ivan.

 

idata
Community Manager
23 Views

 

Hello ,

 

 

 

I'm following on this post to ask you if your issue has been resolved or if you need further assistance.

 

 

 

Regards,

 

 

 

Ivan.
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