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JHols
Beginner
1,432 Views

DZ87KL-75K USB 3.0 C1 Stepping Issue - No Boot Device on Power-up

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Issues with DZ87KL-75K board (C1 version) / i7-4770K CPU on cold start receiving boot error "Reboot and Select proper Boot device or Import Boot Media in selected Boot device and press a key"

Q. Could this be the C1 stepping "USB 3.0 sleep" issue presenting itself after a cold start?

Notes on recreating issue:

  • Issue presented itself this past month when I restored my iPhone 5 (iOS 7 beta 5) running Windows 7 connected via front panel USB 3.0. Blue screen error! Upon restart, no boot device error above.
  • I figured out how to fix the problem (see below), then tried to restore my iPhone again. Same issue, same point of restore. OK, so no iPhone restore. Check! Figured it was an iOS 7 beta issue. (still could be or it could be an inherent flaw which will be a massive issue when the OS goes GA next month)
  • Yesterday I got the error after 1) unplugging a Garmin USB ANT Stick from a powered (yellow) port to a non-powered back port, and at the same time, plugged my iPhone 5 iOS 7 beta 6 phone into the powered port. I noticed, but don't remember, that the OS noticed the devices and gave me messages, but I didn't pay attention to them, however it clearly knew something was different. Note, iOS 7 has a new security feature whereby when it connects to a computer, it asks if you want to "Trust the currently connect computer?". Could this be a trigger?
  • Further plugging and unplugging of the iPhone have not recreated the issue.

My Fix and the ONLY one that works for me:

  • Unplug and replug all USB 3.0 connected devices on mobo (2 WD WD4001FAEX 4TB HDD, 1 Samsung CD/DVD). Upon restart, I had to have my OS install CD in the drive (this really confuses me but haven't tested to certainty that it's required). Note, I boot to an mSATA Intel 525 SSDMCEAC240B301.
  • I did not reattach the Garmin ANT USB and the iPhone until I had a couple clean restarts.
  • 24 hours later, no issues and everything's plugged in and working.

I'm considering asking for a new mobo from Newegg or simply selling this one, version G74721-304 (on box), for the new one with C2 stepping, version G74721-305. Reference PCN 112425-00 re: the C1 to C2 stepping change.

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1 Solution
Silvia_L_Intel1
Employee
77 Views

Hello JohnnyHo,

The information provided by you about the new revision available for this specific model number is correct, but this is related to a change on the PHC (Peripheral Controller Hub), which will be converted from C1 to C2 stepping.

If you are having issues with the USB3.0, please do a BIOS update to the version 0344.

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DZ87kl... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DZ87kl...

 

 

Make sure you have the latest USB 3.0 driver installed on your system.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22589&lang=eng&OSVersion=%0A%09%09%0...

Regards,

View solution in original post

3 Replies
Silvia_L_Intel1
Employee
78 Views

Hello JohnnyHo,

The information provided by you about the new revision available for this specific model number is correct, but this is related to a change on the PHC (Peripheral Controller Hub), which will be converted from C1 to C2 stepping.

If you are having issues with the USB3.0, please do a BIOS update to the version 0344.

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DZ87kl... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DZ87kl...

 

 

Make sure you have the latest USB 3.0 driver installed on your system.

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22589&lang=eng&OSVersion=%0A%09%09%0...

Regards,

View solution in original post

JHols
Beginner
77 Views

Thanks Sylvia. I updated to the latest BIOS, so we'll see how it goes from here.

Note, after starting the .exe file, upon restart I received the error, "Reboot and Select proper Boot device or Import Boot Media in selected Boot device and press a key". I unplugged and replugged the USB devices, my PC rebooted and successfully applied the BIOS update. Weird, huh?

Silvia_L_Intel1
Employee
77 Views

Johnny Ho, this .exe file you mentioned on the previous post, is this BIOS file you tried to install?

We recommend customers the F7 method instead, it is more accurate . The following link will show you how to do a BIOS update.

http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm

Please go to the BIOS screen (F2) and double check if the current BIOS version is 0344 and let me know.

 

Regards.

 

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