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DZ87KLT-75K Audio Device Not Working

Hi Everyone, I Have DZ87KLT-75K with 2 moths of use and this Mother has Audio Device Failure. Green & Black Audio Out Not Work, Digital Optical Not Work. and Blue and Pink Line & Mic doen't work either. I deactivate Audio in Bios. Activate again and nothing. So what next?

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Gonsdeejay, I really sorry for all the inconvenience you had been having with this motherboard. These are our recommendations for this issue:

*Make sure you have installed the latest audio drivers available:

Windows 7: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23274&ProdId=3598&lang=eng&OSVersion... Download Center

Windows 8: https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23278&ProdId=3598&lang=eng&OSVersion... Download Center

*plug a headset directly to the motherboard and check if you are able to get sound from it.

* The following link is for an audio troubleshooting wizard that you may want to follow http://www.intel.com/support/motherboards/desktop/sb/CS-020642.htm http://www.intel.com/support/motherboards/desktop/sb/CS-020642.htm

* You may want to check if you board has the latest BIOS version available

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DZ87kl... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DZ87kl...

 

*If the issue persists and if the motherboard is still under warranty please get in touch with our Warranty Department so they can help you to replace the unit: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

 

 

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Hi Sylvia, Thanks for your infortmation, The motherboard has the latest BIOS 446, The latest driver, I disabled again, and instal Drivers from the link you posted, and then enabled again, nothing. I connect 2 diferent cables to receiver, set speakers, headset, even a Digital Optic Cable, but no one work (No Lightpipe from Optic Fiber cable, any cain of noise came out from the motherboard. What next for this issue?

Go to the warranty Process?

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Similar issues were reported regarding the HDMI and audio not working. As you can see, Intel is working on this, please check the following link so you can check if your issue is similar to the one reported on here. /message/218663# 218663 https://communities.intel.com/message/218663# 218663

If not, the next step will be to replace the unit so please get in touch with our Warranty Department: http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

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