Using Windows 8.1 64-bit OS. My motherboard is DX79SR. When installing Intel Desktop Utilities I get this error: "Error 1401 Could not create key \SOFTWARE\Intel\Desktop Board\QST Control. Verify that you have sufficient access to that key or contact your support personnel."
The program worked well until I updated the BIOS today, so I tried updating the program as well and it won't work anymore. When I do "ignore" the error and continue installing, I just get the loading screen when I open Desktop Utilities.
Any help provided will be greatly appreciated.
This issue was escalated to our engineering team in order to find a fix for it. You may want to check the following thread /thread/43421 https://communities.intel.com/thread/43421
This is the most recent updated we have on this.
Please let me know if this version fix your problem.
Thank you for your reply sylvia! I have actually updated my Desktop Utilities to 3.2.7.084a because the original stopped working after I updated the BIOS.
My BIOS info is here:
BIOS Version: SIX7910J.86A.0594.2013.0806.2241
BIOS Release Date: 08/06/13
I still just get the loading screen. As noted before, it may be related to this error while installing Desktop Utilities: "Error 1401 Could not create key \SOFTWARE\Intel\Desktop Board\QST Control. Verify that you have sufficient access to that key or contact your support personnel." Also, take note that I did set all related keys in the registry to Full Control and I haven't had any errors like this with any other software I was installing.
Maybe I should've heeded the warning not to update my BIOS unless there's a problem. I just like to have the latest firmware for all my tech. Anyway, hopefully this issue can be resolved.
This error has nothing to do with BIOS; it's strictly an issue at the IDU installer level. It seems like you've somehow developed some sort of corruption (or interlock/permission issue) in your registry. If you are daring, here is something you can try:
1. Right click on the start button and invoke "Command Prompt (admin)".
2. Start Registry Editor using command "regedit".
2. Browse to key "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel".
3. Delete subkey "Desktop Board" (Right click on subkey "Desktop Board" and select Delete. Select "yes" when asked to permanently delete this key and all subkeys - but only after verifying you did indeed select subkey "Desktop Board" for deletion)
5. Close Registry Editor.
6. Close Command Prompt.
7. Re-attempt IDU install (right click on the IDU Setup.exe file and choose "Run as Administrator").
If you are a little leery about doing something at this level, I can prepare a registry merge file that does this for you...
Thanks spearson I did try that and it did end that error when installing. I didn't know about the Wow6432Node folder in my registry, as the error I was getting looked like it was pointing to /SOFTWARE/Intel. At least now it installs without an issue.
Unfortunately the issue with the busy spinner not going away still remains and I have no idea. I've uninstalled, reset my fan and monitoring settings, then reinstalled again. I thought for sure that error was somehow related, but now I have no idea what the issue is at this point.