Community
cancel
Showing results for 
Search instead for 
Did you mean: 
AVida
Beginner
1,416 Views

En un board DQ77CP de pronto empezo a pedirme un password para desbloquear el sistema. Le daba enter y arrancaba. Trate de entrar al bios para eliminar esto. Pero solo podia ver las opciones no cambiarlas. Trate de eliminar las passwords con el jumper. Hi

En un Board DQ77CP de repente empezó a edirme un password para iniciar el sistema. Le daba enter y arrancaba. Trate de eliminar el password con el jumper según manual. Hizo todo el proceso pero al reiniciar me pidió el password y ahora no acepta enter para desbloquear.

Restaure el bios con un pendrive y sacando el jumper. Hizo todo el proceso pero sigue pidiéndome el password. No puedo entrar al setup del bios ni arrancar el sistema. Alguna idea?

Gracias.

0 Kudos
5 Replies
n_scott_pearson
Super User Retired Employee
92 Views

Follow the process documented here: http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005690.html Intel Desktop Boards BIOS Password Clearing

...S

AVida
Beginner
92 Views

At the begining system ask for password, I press enter and system start. I could see bios set up but not change it. It sais Supervisor password enabled.

I tried to clean passwords with the method of the jumper.

It perform all the procedure and now system ask for password but not accept enter.

n_scott_pearson
Super User Retired Employee
92 Views

Have you owned your board for less than 3 years and you purchased it new? If so, you may want to request a replacement via RMA process. To do so, contact Intel Customer Support directly. Here is contact information by geography:

http://www.intel.com/content/www/us/en/support/contact-support.html# @11 Intel Customer Support Contact Information for US and Canada

http://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html Intel Customer Support Contact Information for Europe, Middle East and Africa

http://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html Intel Customer Support Contact Information for Asia-Pacific

http://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html Intel Customer Support Contact Information for Latin America

Hope this helps,

...S

idata
Community Manager
92 Views

Yes, Intel recommends the following troubleshooting information: http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005690.html Clearing BIOS Passwords on Desktop Boards

 

If you already tried those steps and they have failed, please let us know if the board is under warranty.

 

 

Allan.
idata
Community Manager
92 Views

I would like to get more information about your motherboard, please provide the AA and SN of the board.

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/000005663.html http://www.intel.com/content/www/us/en/support/boards-and-kits/000005663.html

 

 

Allan.

 

Reply