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GP_
Beginner
903 Views

Fingerprints and more, on new Intel Motherboard

Hello, this is very serious and I really need your help, so if anyone from Intel is here and has the time to inform me with a reply I will really appreciate.

All I want from you is to tell me that I am not crazy thinking that this motherboard is second hand although it was sold to me as new.

I made an online purchase from a shop in Germany called computeruniverse.net actually this was the second time from them.

I purchased an Intel Core i7-3770K Boxed, an Intel DQ77CP Sockel 1155, and all the rest that a pc needs in order to work.

They have sent me a motherboard packaged in a very weird way and is full of fingerprints and wet areas, while the rest in the box are all good.

As you can already understand I was shocked and like an idiot I started searching on forums if it has ever happened to anybody else.

Some people were saying that a company (i.e., Intel) may pick up a unit (i.e., a motherboard) randomly every so, test it etc and might leave fingerprints etc.

I do not think this is true, it sounds very childish to me, but I want to confirm as my head is just spinning right now from all this today.

I can send you all my personal contact details including home address, phone number, etc, this is serious and not a joke.

As I never buy second hand, actually I have made two (2) purchases of second hand hardware until today that I am 40 and that was for special reasons.

I am not used to face a second hand hardware on my hands, and what I faced today that the package came shocked me.

Please allow me to show you some pictures I took that I am trying to show what it looks like and I really need you to tell me if Intel would ever send such a product to the market. I uploaded 5 as it is the max here and the rest on a service and I will add links here. Unfortunately I didn't rush to take them early and the daylight passed so I am using flash in most of them. In any case, I believe it doesn't show so well but you can get an idea.

There are wet areas on the backside, fingerprints on both sides, including, the cpu handler/arm, bridges, battery, external ports, even on the logo.

There is also a yellow mark on the backside close to the processor area.

I also have some more questions:

Is the SHIELD PAK supposed to be closed ? Should there be a security sticker that gets riped when you open it ? In what I got today, there was no such thing, excpet one on the side that was not for security reasons but some information and looked re-used.

The wetness of the motherboard has also left marks on the inside of this plastic/nylon SHEILD PAK.

I do not trust this motherboard to install the new i7-3770K as all diods look like they are in short-circuit.

I am stuck and very very, I mean, very sad..

please take a look at all the pictures in full size and give me your advice.

Do I worry for no reason ? Have I gone crazy ?

Again, I can send you all my information, anything you ask me, this is not a joke or similar.

Thank you and sorry for my bad English, especially when my head is spinning.

Have a nice day.

Pictures I took:

http://s23.postimg.org/kzh6514tn/computeruniverse_problem_1.jpg http://s23.postimg.org/kzh6514tn/computeruniverse_problem_1.jpg

http://s16.postimg.org/dyo19w1p1/computeruniverse_problem_2.jpghttp://s8.postimg.org/pxrerd26d/compu..." title="http://s23.postimg.org/kzh6514tn/computeruniverse_problem_1.jpghttp://s16.postimg.org/dyo19w1p1/comp...">http://s23.postimg.org/kzh6514tn/computeruniverse_problem_1.jpg

 

 

http://s16.postimg.org/dyo19w1p1/computeruniverse_problem_2.jpg

 

 

http://s8.postimg.org/pxrerd26d/computeruniverse_problem_3.jpg

 

 

http://s11.postimg.org/3r40u9ezn/computeruniverse_problem_4.jpg

 

 

http://s24.postimg.org/xxrexrhbp/computeruniverse_problem_5.jpg

 

 

http://s15.postimg.org/vx3oerqgb/computeruniverse_problem_6.jpg

 

 

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http://s23.postimg.org/pkmn5ofxn/computeruniverse_problem_8.jpg

 

 

http://s22.postimg.org/rhmmpgytd/computeruniverse_problem_9.jpg

 

 

http://s10.postimg.org/wqtqlh18p/computeruniverse_problem_10.jpg

 

 

http://s16.postimg.org/rfz8hcx3p/computeruniverse_problem_11.jpg

 

 

http://s21.postimg.org/40lzv4v7r/computeruniverse_problem_12.jpg

 

 

http://s11.postimg.org/9xjpplu03/computeruniverse_problem_13.jpg

 

 

http://s12.postimg.org/9fo22xiql/computeruniverse_problem_14.jpg

 

 

http://s22.postimg.org/fvbpftq9t/computeruniverse_problem_15.jpg

 

 

http://s24.postimg.org/6ikpz50mt/computeruniverse_probl...
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1 Reply
Jose_H_Intel1
Employee
79 Views

I am sorry for this issue you encountered.

We encourage you to contact the place of purchase since the units should be sold in a sealed anti-static bag. No corrosion, water marks or scratches should be visible in a brand new unit.

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