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SFago
Novice
2,520 Views

Haswell Refresh & Intel 8-Series Motherboards: it's a shame.

Hi to all.

 

I think the title is explicit.

As most people knows, Intel 8-Series chipsets based Motherboards will work with Haswell Refresh CPUs, just a BIOS update is needed.

I know that future Broadwell chips won't work.

I decided to build a workstation using an Intel motherboard, DH87MC, with latest Core i7 4790 Haswell Refresh CPU. Clean 4790, not 4790K.

I preferred an Intel 8-series MB rather than an Asus/MSI/etc 9-series based 'cause I use Intel motherboard for years (the oldest build is an ancient AN430TX, for Pentium MMX).

I love Intel motherboard for its clean design, without useless 3rd party chips that causes only driver issues; honestly I'm sad about the decision by Intel to leave MB market.

I'm only a small italian OEM and I know I can't change Intel decisions, but INTEL WAKE UP!

you have the resources to update the BIOS to your MBs to support your latest Haswell Refresh CPUs.

PLEASE MAKE THIS BIOS UPDATE, Intel, you are the biggest IT Company and a lot of persons bought your MBs for years (like me).

let's make this update, to honor the trust we put in you.

Stefano by Ai net (Italy)

0 Kudos
19 Replies
Silvia_L_Intel1
Employee
175 Views

Hello Stefano, thanks for contacting us through the Intel Communities.

Since Intel is ramping down the motherboard business there is no plans of adding support for newer processors to the current line of boards. For new processors compatibility we recommend customers to try looking for third party manufacturers such as ASUS, MSI, Giga-Byte or the one of you prefer.

I apologize.

SFago
Novice
175 Views

thanks sylvia,

I'm really sorry to hear this, infact these MBs are still manufactured and sold (I've just purchased one manufactured in june).

the big issue I see in the system with Intel DH87MC and haswell refresh Core i7 4790 is that system can't reboot.

I think it's not so difficult for a giant company like Intel solve this, and I hope that the product manager responsible of MBs will understand that

If you've bought an Intel board with 8-series chipset, at a moment where intel said that 8-series chipset will support haswell refresh just with a bios update,

and then, at the time of haswell refresh launch, hear that Intel won't release this update 'cause this is its last series of boards,

well, you feel betrayed,

infact if you buy a cheap board, by unknown manufacturers, you can expect that support is terrible, but from Intel, you expect a great support fot its own product.

I hope you can understand,

Stefano

Silvia_L_Intel1
Employee
175 Views

I do understand Stefano, but this is a company decision.

The boards are still in the market since they are still compatible with some 4th generation processors. http://processormatch.intel.com/Processors/CompatibleProcessors?componentName=DH87MC Compatible Processors

GHamm3
Beginner
175 Views

This is very disappointing..

I purchased a QD87PG board because I only have confidence in Intel to properly implement a VT-d BIOS. The compatibility tool online shows that Q87 chipset is compatible with i7-4790K.. so I mistakenly assumed I could rely on Intel to keep updating the BIOS of existing boards for all compatible chipset/CPU combinations.

I can understand Intel ceasing new board development (sadly), but to arbitrarily withdraw support on existing products before the end of the 4th gen CPU line is mind boggling. Seriously, how difficult would it be to just do a few more BIOS updates vs undermining Intel's credibility for product support in general???

PLEASE RECONSIDER.

ppik1
Novice
175 Views

Indeed, this is definitely disappointing. My DH87RL is the perfect board for a desktop system or even a home server. Unfortunately I had to use for my home server the Asus H87M-Pro since in Switzerland no cheap i3 from the first haswell generation were available. This one is just a crap compared to the DH87RL. Much higher idle power consumption, not accurate working fan control, realtek lan and gadgets no one needs.

JPoss
Beginner
175 Views

Dear Sylvia, I'm very saddened that Intel has decided to get out of the motherboard business. I loved Intel Motherboards and have been only bought Intel motherboards since 2005. Please let your boss know that many of us would like Intel to start making motherboards again, please.

Thanks,

Jeff

Silvia_L_Intel1
Employee
175 Views

I will share this information with the corresponding team; however this is a company decision, so there is not much we can do.

GGual
Beginner
175 Views

No news at all about this???

Its very strange because in July 31st the last BIOS update was made to this board and nothing related to the support of the Haswell refreshment CPUs...

Also still no news about Windows 10 drivers for any 8 series board....

IUman
Honored Contributor II
175 Views

I understand very well that you all would love to have the Haswell Refresh processors to work with the 8 series motherboards, but at this point there are no plans of adding support for newer processors to work with the Intel® motherboards. Intel will not provide future software updates to support new operating systems or improve compatibility with newer processor and software products.

As Silvia mention on the previous post for new processors compatibility we recommend customers to try looking for third party manufacturers such as ASUS, MSI, Giga-Byte or the one of your prefer.

Intel has announced that, it will wind down production of desktop motherboards to zero.

The company will continue to supply chipsets for using by third party motherboard manufacturers like the ones mention above.

We really apologize for any inconvenience and I hope you all understand the decision Intel has taken.

RDe_S4
Beginner
175 Views

Thanks Silvia, I hope you got a reply since February 2015, as owners of Intel motherboards products, I feel that a BIOS update is the least Intel should do for us and I'm pretty certain if they want they could do it. As I said on the other thread I created, is not fair to let users who bought their motherboards stranded like this.

IUman
Honored Contributor II
175 Views

Hi ricardo.desousa,

I understand that you would like to use newer processor with Intel® motherboards but since Intel has already discontinue the motherboards completely, no new BIOS or software will be release to make the motherboard work with new processors or any other component.

We already discussed this information as you can see in my post above.

This is the list for the processors that are still available for your Intel® Desktop Board DB85FL.

http://processormatch.intel.com/Processors/CompatibleProcessors?componentName=DB85FL Compatible Processors

Thank you for your understanding on this matter.

RDe_S4
Beginner
175 Views

Ivanu_Intel, I guess you misunderstood as to why I'm here, I already have bought a Intel Core I7 4770 for the Intel® Desktop Board DB85FL motherboard, however as my issue was resolved, I'm still here in hopes Intel will provide a BIOS update for many of us as this is a must do for their support customer base, leaving customers stranded like this is not what a Corporation like Intel should have done. The support should be until the Haswel products are "end of life" which is not the case.

Stephen
Valued Contributor I
175 Views

Hi

We as Intel Desktop Board users with the 8 series motherboards resulted into providing support to ourselves it seems that Intel wont do anything to help us, look at this thread I created it will provide support for your Intel 8 series broad and the Haswell Refresh

Regards

Stephen B.R.

RDe_S4
Beginner
175 Views

This is not actually what I'm looking for but is a good finding, I want Intel to officially release a BIOS for their customers as this is a matter of principle, however thanks for your findings Stephen B.R., that will help many users. I really do hope Intel will release a BIOS update to support even Broadwell processors.

JB_2
Beginner
175 Views

I was planning to buy a DQ87PG, a fairly new board, but if I can't use recent CPUs with a recent board it I'm just not interested in Intel products.

KBenm
Beginner
175 Views

it's not a shame. more like a very bad joke... where is support for currently manufactured products, Intel??

SFago
Novice
175 Views

hi to all my IT colleagues!

I'm really glad to see that other people share my opinion about this terrible decision by intel not to release a new bios for CURRENT desktop boards, for haswell refresh support.

I really hope someone in Intel change idea about this DISHONORABLE decision.

at the moment no bios update have been released... let's wait!

Stefano

FSim_
Beginner
175 Views

Hi, I also open a topic: , but in advice from Al_Hill now that I read this post I also join and hope to be heard and also that Intel take us in consideration as most of the users have just read this posts and didn't reply beside they have the same problems.

So my problem its the same with the i5-4690k, the machine hangs on reboot too but wasn't even able to boot before a BIOS update to 0326 with a i5-4440 like I'm about to explain.

"I ordered the parts according with the compatibility table at Intel website for this motherboard but unfortunately the CPU I order was not available in time at my supplier so he sent me a i5-4690k instead of a i5-4670k.

As the table of compatible CPUs its not instantaneous updated I suppose that it would also work, and as at some reviews it was stated as compatible I kepped that i5-4690k.

Well, it went wrong...

I assemble all the parts:

Motherboard: Intel DH87RL

Processor: Intel i5-4690k

Memory: 2x4GB GSKILL Ripjaws - F3-12800CL8D-8GBXM

HDDs to RAID1: 2x1TB WD RE SATAIII 64MB - WD1003FBYZ

Power supply: LC Power 550W - LC6550GP V2.2

Monitor:LG LED D-SUB - 19M35A-B (with DVI to D-SUB adapter)

Keyb.+Mouse: Logitech USB MK120

 

UPS Phasak 1000VA - PH9410

 

Checked all and pressed power button... the hardware boots up, HDDs, Fans, but nothing on monitor neither beep sound of boot...OMG.

Hold power button, system shuts down, try again... same result.

Well, CPU not supported I thought...

Tried to put CMOS jumper as described to try a recovery BIOS update trough file RL0326.BIO from USB Pen 512MB... nothing, as CPU not supported, BIOS would not recover from file...

 

Last chance, as I sold some PCs with processors Intel i5-4440 to a client I contact him and toke my system and used the i5-4440 and his monitor.

System boot up flawless and I updated BIOS to latest 0326, load defaults, reboot etc.

 

Now the tricky part...

 

I installed my i5-4690k back in, pressed power button and the same previous result, no image on screen but FANs and HDDs boot up... OMG.

Then I hold the power button to shutdown and was checking the VGA cable and adapter thinking it might be a little loose and pressed power button again...

The system boot up flawlessly, I thought it might be the VGA cable or adapter loose besides no boot beep so I came back to my office.

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FSim_
Beginner
175 Views

Well, I'm not impatience but as the reply from Intel to me was (0), I got a business to run and I can't wait for a Intel morning decision to free a engineer so he can attend this kind of requests.

So as the hardware its already purchased and I don't want to make my supplier receive it back (I do care for who serve me...), I'll swap the CPU as at this moment the i5-4670K its back in stock.

Its a shame indeed... maybe the problem its the Intel clients that believe in a most harmonious system buying a Intel motherboard, but what to say when a Intel member says: "...For new processors compatibility we recommend customers to try looking for third party manufacturers such as ASUS, MSI, Giga-Byte or the one of you prefer...".

I do thank you, sylvia_intel, for the counseling but besides all users mistakes of hopping for a single BIOS update to correct the incompatibility of some CPUs, I was expecting much more for a company like INTEL.

So, I do apologize you, but not Intel.

But anyway, my bad... I should expect just the text written, not more.

Oh, and by the way.

The Out-Of-Sync error when trying to see visual BIOS menu, remains.

I'm forced to use a older monitor every-time I need to enter BIOS setup.

And I've tried 4 (four) different LCDs of different brands and the problem remains even connected directly to DVI without adapter. Just LCDs that accept more then 60Hz sync frequency seems to work to see BIOS screen.

Hope its not my fault too now... at least I didn't read anywhere that my new LCD its also incompatible with the motherboard DH87RL .

Regards.

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