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Community Manager
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Help with DX58SO2 Motherboard Troubles

I recently purchased a DX58SO2 motherboard and I,m having boot issues. the problem is very specific and reproducible . It occurs in two different situations.

Situation 1:

The computer is turned off for a period of 2 hours or more. (I'll call that a cold start) when the power button is pressed the motherboard powers on

runs for 2 seconds then powers off for 1 second ,then powers on again with no boot, all fans running and a 00 on the LED. I then press the Reset button

once and the board powers off for one second and powers on again and then boots. the computer seems to run very stable afterward with no other problems.

Situation 2:

The computer goes into hibernate state and sits that way for 2 or more hours, I click the mouse and the board powers on but hangs with all fans running and

a 00 on the LED. I then press the Reset button (sometimes up to 3 times in this scenario) and the board powers off for one second and powers on again and then boots. also I would like to note that any application/s that were running at the time the computer went into its hibernate state were returned to the same

states they were in upon windows resuming, with no stability issues noticed.

This doesn't seem to be a simple turn the computer off and it won't boot back up problem. its time sensitive in some way.

My System Spec's:

Motherboard: Intel DX58SO2 (ofcourse) BIO's Updated using Express BIOS Update SOX5820J.86A.0765 and set to default

Processor: Intel i7 960

Ram: 6GB Corsair CMZ12GX3M3A1600C9 Vengeance PC12800 DDR3 RAM 3x 2048mb triple channel (listed as CORE i7 on the box it comes in)

GPU: EVGA Geforce GTX 460 2GB GDDR5 PCI-Express 2.0 (one card only, not running SLI at this time)

Hard Drive: Seagate ST3320418AS Barracuda Hard Drive 320GB 7200RPM SATA 3G 16MB cache (pluged into SATA port0)

DVD: Asus DRW-24B1ST 24X Internal DVD Burner (pluged into SATA port5)

PSU: Corsair TX950W Power Supply

Case: Cooler Master HAF 922

OS: Windows 7 pro 64Bit

Steps I've taken to try and resoulve this issue:

1. Unpluged SATA hard drive and DVD from motherboard and attempted boot.

2. Removed RAM and ran each stick indiviualy

3. From the BIO's I turned down the voltage on my RAM it was running by default at 1.5125v I turned it Down to 1.5v (per tech support suggestion)

this of course is the only change I have now made to the default BIO's settings.

None of these steps had any effect or helped in any way, the problem persists. I'd like to add that this was a painfull touble shooting session as I had to wait about two hours inbetween tests after successfull boots. to make sure I was reproducing the problem if it was going to occur again after a change.

It has been suggested to me by Tech support that I do not have compatible RAM . I was very supprized to hear this since the DX58SO2 supports the RAM type I purchased, but it turns out that my i7 960 CPU does not infact if you look at the specs none of the 15 Intel Processors listed as compatible with the DX58SO2 are spec'ed out for RAM over 1066mhz. I'm told that the Ram is handled by the CPU now and not the motherboard and that the the BIO's is forcing my 1600mhz ram to run at 1067mhz, which it is. it was suggested that this is the reason that my DX58SO2 is experiencing this boot issue and that if I continued to use this 1600Mhz RAM that I would probably start to experience other unpredicable side effects. I'm not particularly interested in over clocking, I chose the DX58SO2 because it seemed to have alot of potential for me to upgrade my system over time.

I'm was'nt realy So I'm biting the bullet and I have orderd 6GB of 1066mhz

297 Replies
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Community Manager

Hi bobm202,

What you are seeing has nothing to do with Raid. It is as old as hard drives have been around. It has to do with decimal vs bianary measurements.

Cheating and copying from a google search....

Decimal vs. Binary:

 

For simplicity and consistency, hard drive manufacturers define a megabyte as 1,000,000 bytes and a gigabyte as 1,000,000,000 bytes. This is a decimal (base 10) measurement and is the industry standard. However, certain system BIOSs, FDISK and Windows define a megabyte as 1,048,576 bytes and a gigabyte as 1,073,741,824 bytes. Mac systems also use these values. These are binary (base 2) measurements.To Determine Decimal Capacity:

 

A decimal capacity is determined by dividing the total number of bytes, by the number of bytes per gigabyte (1,000,000,000 using base 10).

To Determine Binary Capacity:

 

A binary capacity is determined by dividing the total number of bytes, by the number of bytes per gigabyte (1,073,741,824 using base 2).

This is why different utilities will report different capacities for the same drive. The number of bytes is the same, but a different number of bytes is used to make a megabyte and a gigabyte. This is similar to the difference between 0 degrees Celsius and 32 degrees Fahrenheit. It is the same temperature, but will be reported differently depending on the scale you are using.

It also has to do with formatted capacity versus bare drive capacity. It gets even wierder if you look at the SSD drives. Here you may have a 128gb drive. But the manufacturer reserves some spare space to fill in for cells that go bad. Sort of an automatic spare parts replacement.

If you are using Win7 and look at your boot drive, there is a hidden/reserved space of about 100 mb that windows uses for other things.

If you broke up the Raid Array and formatted either drive by itself. You will still only see about 930.5mb (maybe a little more or a little less).

In the real world, if you get to the point that you really need that other 69.5mb, your drive is too full anyway. I have 3tb of drive space according to the labels on the drives. Formatted, I have 2.772tb of space. I am only using 577gb. I do a lot of database work and do not want to be concerned about running out of drive space .

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Community Manager

evwrt, I may wind up cutting my losses also for my main box. However, thru work I have access to free UPS/Fedex. So I can keep sending these things back forever or until I get tired or until I get one that works. I am torn between trying something else or staying with the board I had before I went the DX58SO2 route, until the X79 chipset comes out this fall. The only reason I switched boards was I wanted the SATA3 support without an addin card. With an Intel 510 drive the SATA3 versus the SATA2 connectors make about 80-100 MB/s difference (especially on reads).

I mentioned this forum thread (at that time with 173 posts) when I was on with Intel customer Support. I don't know if anyone at Intel reads the forums though. Even more interesting that the number of posts, is the number of reads. Last time I looked, it was over 22,000 reads. Seems there are more than a few of use that are "interested".

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Bgolden0101: I admire your tenacity regarding the RMA, keep it up. There have been 24,283 views now, so it looks like quite a few people want to know whether replacement will fix this problem.

I went back to my notes last night looking for any unexplored leads, but nothing came of it.

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Hi bgolden,

I was aware that some mbs would be gone but 69.5 Gbs semed like a lot. Thank's for explaining that though.

On another note I was wondering how many of these boards you have been through with this problem? Intel tech told me I would be very happy once I received a board that was fine.

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bobm202,

My current DX58SO2 is my first one. I am a late commer to this thread. There are a number of folks who are a whole lot more knowledgable than I am, who have been hashing the Hang "00" issue for quite a while now. I am just sort of tagging along. Fortunately, I have another brand board (without SATA3) that works. Since I do not need the DX58So2 board immediately, for my main system, I can play the RMA game for quite a while. I agree, that if Intel sends us a board that works, we will be very happy. Seems that is sort of what we paid the money for in the first place.

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The DX58SO2 motherboard seemed like it had all the bells and whistles, so I bought one. So far, it has been a complete nighmare.

I assembled the motherboard, ram, graphics card, sound card, 990X cpu chip, blower fan, power supply and case fan. The green power on light on the motherboard glowed, but nothing else worked - not even the case fans. I called Intel customer support. They told me to disconnect everything including removing the cpu chip and the blower fan. They said that the motherboard should power the case fan even with no cpu chip. But, the case fan did not move even when I substituted another known good power supply. The motherboard was dead on arrival. Things happen and I always try to be understanding, especially if a company works to solve the problem.

But, my encounter with warranty support was where the nightmare began. They gave me an RMA number and it was shipped to a center in Kentucky for repair. About five days later, I got an e-mail with four hazy, low resolution pictures attached. The e-mail said that there was physical damage to the motherboard. It said that there was cpu grease contaminant and bent cpu socket pins. I called technical support.

I asked technical support why in the world would they see cpu grease a contaminant and evidence of physical damage! They had no good answer to this. I told them that the cpu grease is a normal part of the installation of the motherboard. Its presence is to be expected. It was smeared on the top of the cpu chip. When I removed it at their direction, perhaps a small amount had reached the area outside the socket holder, but that no cpu grease was inside the socket. I said, "CPU grease is not a contaminant. It is a normal artifact of a cpu installation." But they were adamant that cpu grease was physical damage. The pictures were so hazy and of such low resolution that I could not definitely identify what might be cpu grease and what might be just reflection in the photograph.

I asked technical support how there could have been bent cpu socket pins. I said, "There are two notches on each side of the chip which prevent the chip from being oriented in the wrong way in socket. I could not have placed the chip wrongly. I was very careful. So, specifically, in these pictures where are the bent chips?" They could not tell me.

I asked for better photographs, but they refused.

During the course of the conversation, I found out that everyone I was talking to was in Costa Rica. The repair center was in Kentucky. They told me that they could not contact Kentucky in any way. They could not ask any further questions. They could not change the determination of physical damage. I asked to speak to a senior technician. I thought I would finally be talking to someone who could look at my motherboard and give me some definitive information. I told them that I was concerned about the reason for the bent socket pins. I wanted to know their opinion of how it could have happened. After about 12 hours of waiting, a senior technician called me. I detected a Hispanic accent. He was in Costa Rica. In the end, I learned nothing more. Even he could not tell me from the low resolution photographs pins were bent.

In the end, they told me that if I wanted a working board back, I would have to pay $71. So, now I get the board back and I fear the next stage as I put the cpu chip in the socket again and see this all repeat itself.

My recommendation is "Don't Buy Intel". They treat their customers badly when there is a problem. It is a management decision to move all of the people who take calls to Costa Rica and totally insulate the actual tech support people who can talk definitively about a customer problem in Kentucky. This is outsourcing at an outrageous extreme.

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Honored Contributor I

If ever you send a board back to Intel for RMA , MARK it , even a dab of white paint where you know where you marked , That way you know it's your board and NOT ONE that they had setting around , and if they send it back to you , You Know it's the SAME Board. If I send in a brand new DOA Board , I expect a Brand New UN-Opened Board , Not a RE-Maned board , Because I did not Buy a RE-Maned Board , I've Had Intel try this to me before. SO Mark it.

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Hi bgolden,

YOU SAID: Seems that is sort of what we paid the money for in the first place. Exactley, well said!

I have put windows 7 pro 32 bit on my computer and updated any added boards software attached to the MB. The only bad experience was updating the bios to 0779. The first file downloaded only half the mbs and executing it said it was corrupt. The second time I made sure all mbs were there and when executing it it said do not power off the computer for at least 3 minutes. The file shut off and on the power twice during the installation of the EXE file and never said a successful installation as windows programs usually display, but in checking bios it said 0779. I was wondering if this was the way it is supposed to power off then on in a EXE file as I used to use a bio file in previous computers. So far the computers been on for a few hours and no noticeable problems with this new board yet. My first board I noticed a stained two inch spot on bottom of board that looked like some chemical ate away at the shiny finish and was wondering if any of you have noticed an area like that on your boards. Intel upon telling them this knew nothing of course. My new one is all shiny on the bottom and I.m hoping I don't see your problems.

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I think it is pretty much normal when updating the BIOS to have the process shut things down and restart. I usually just sit back and let the process do it's thing. I figure it is probably smarter than I am.

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I am waiting with fingers crossed for you guys to get your RMA's back.

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Honored Contributor I

Ha swiss I don't know if I can wait for Intel to get all these bugs out of this board , don't get me wrong I have always been a # 1 Fan of Intel , But now I am looking at two other boards and wanted your opion Gigabyte ( GA-P67A-UD7-B3 ) or ASUS ( P8P67 Deluxe Rev.3.0 . What do you think is a better choice to be used with a I7 2600K ???

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well Robert, historically I would have gone with the Gigabyte board having personally had great experiences with them in the past. I have not had any experiences with the socket 1155 boards so I'm really not sure. what I'm finding is that many of the socket 1366 boards are having problems and the customer service for both ASUS and Gigabyte leave something to be desired, meaning its almost nonexistent. I have built many computers over the yrs and I have never in my life had so much trouble making up my mind what board to buy I'm actually thinking of selling my i7 960 chip and bailing. I have preached Intel for years, as apposed to AMD, but I have to say I'm getting concerned about where things are headed. this has turned out to be an exercise in wasting time and money to the extreme for me. um.. so anyway I would go with the ASUS Robert it has more reviews and the percentage of positive reviews is high.

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Honored Contributor I

Thanks for your input , right now I'm looking at a New chipset Board ASUS P8Z68-V Pro , about $200.00. Has some new feathers about using SSDs to cashe std HD. More to come , I need to read up on this Z68 chipset.

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Honored Contributor I

Ha Swiss did a little checking Intel does have a Z68 board off there own , But No OC and No crossfire , it's pretty plain only 1 16X slot , Media center board , Maybe someware down the road Intel will release a Extreme Ver. But right now the ASUS Board has so many more feathers it's no choice ASUS is the way to go , I like the idea off the SSD cashing and the other new thing is the onboard graphics are now intergrated with any add on cards so you use both.

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hi,

thank you all for your posts and suggestions. i have this DX58S02 motherboard, and im having similar problems as everyone else.

What a piece of crap this MB is. I swapped from Asus (my last MB) to Intel brand this time to increase stability (or so i thought). Turns out its been the opposite.

I have experienced blue screens and freezing and the bootup problem everyone else describes as well. Sometimes when trying to start i get the 3 beeps, pause, 3 beeps etc forever. Turns out it was memory problem.

The problem has been solved by 2 things:

1:/ removal of the Intel Extreme utility. This was suggested here on the first page of this thread. This utility is indeed a problem, it changes the memory bios settings and causes chaos.

2:/ overriding the memory settings. The bios was incorrectly detecting the memory timing and voltage. for some reason it was choosing 5.1 volts? when it should be no more than 5v.

My system is now stable (Win7 x64, Bios 779).

i hope they fix this bios further soon to detect memory correctly.

Thanks again for everyones help.

Blackout

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and btw (following on from my above post) ....the first DX58S02 MB arrived to the computer store DOA. They could not even get it to boot. And apparently the distributors gave the store a lot of trouble trying to return it. But finally after 2 weeks it was exchanged. And i now have the second mb.

so much for quality control. Lots of ppl getting DOA mb here. That is just unacceptable for a company such as Intel.

Cheers,

Blackout

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Blackout,

I hope "for some reason it was choosing 5.1 volts? when it should be no more than 5v." was a typo. I don't recall any memory since vaccum tubes that uses anywhere near that voltage. I would think that at near that voltage the memory and the CPU memory controller would be just that..... a memory!

Current memory on this board would be around 1.65, 1.5, 1.3 and less depending on the memory.

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Well it has been a few days since getting a new board and I do not see any problems like most of you are having, but I just noticed it has been quiet in this room. Seems I have no sound not even windows startup music. Audio in bios is enabled though. I hope they can fix this Monday.

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Please don't be offended by a silly comment,. But, did you load the drivers and software for the sound? If I remember right, I didn't have sound at first either. Then after loading the drivers and software I miraculously had sound. I have forgotten to plug in the speakers before. In fact I have probably made every stupid mistake possible over the years.

I should have my RMA replacement board on Monday. Then I can what happens. Since I have already had issues, I will probably build slow and in stages.

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Hey I'm not perfect either! I loaded all that was on Intels disk, the board is suppsed to have sound on the board. I will waste their time fiquring it out along with my time again and again.

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