When I dock the tablet to the W5 Pro I get a message on the tablet saying it's hooked to a low power charger.
No, I said it was not an "Intel compute stick". There are other manufacturers of stick-like devices, who try and fool you into thinking it is an Intel product. Yes, it does have an Intel processor inside. But, if you explore the amazon link you provided and look at the other models offered, you will see that they have a "Beelink" stamp on them.
So, you have a stick made by another company. Try and find their support site, or any site, associated with them.
Not counterfeit, just not an Intel product.
Also, there is a link for "Free Amazon Tech Support Included" on that amazon page. Give that a try. If they tell you it is an Intel product, they are liars.
And, whoever the manufacturer is, they have masked themselves. The nearest I can find, which may not be correct, is https://www.aoxunsoftware.com