Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
887 Views

How to reset DH87RL to factory defaults without video

I have a mainboard DH87RL and made the mistake to choose in the BIOS video settings 'Primary Adapter = Always Internal' and 'Primary Port = HDMI'. Since then I don't get any video at all, neither with and without PCIe video card. Nothing on HDMI and nothing on DVI. I tried to remove the battery or the BIOS security jumper to reset the BIOS settings, but without success. How do I revert this change when I cannot see the BIOS menu?

0 Kudos
3 Replies
Highlighted
Employee
13 Views

Try disconnecting all components from the motherboard including the Battery for about 20-30 minutes. This should remove all energy and reset all values.

0 Kudos
Highlighted
Beginner
13 Views

Removing battery and disconnecting power didn't have any effect. Left the board in that state for 36 hours, but afterwards it still came up with no video.

0 Kudos
Highlighted
Employee
13 Views

At this point, if you have tried all the steps mentioned by other users and issue persists, I would say there is an internal problem with the unit and may be necessary to replace it.

You can contact your local support or our chat support for further assistance:

http://intel.com/chat http://intel.com/chat

0 Kudos