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WTaub
Beginner
417 Views

I am getting "Sorry, something went wrong while trying to scan." with intel DSA.

I am getting "Sorry, something went wrong while trying to scan." with intel DSA. I have uninstalled it.. reinstalled, no luck.  

 

I noticed in the Chrome developer tools, there is a 500 server error coming back from: Request URL: http://127.0.0.1:28385/intel/v1.0/detect/getproductsanddownloads?language=en&country=us&jsver=20.2.9...

 

I am using McAfee endpoint protection from Optimum Internet.

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14 Replies
AlHill
Super User
197 Views

Clear your browser cache.

 

Also, are you blocking any ports? What firewall are you using?

What version of Windows 10? 1909?

 

What is the model number of your laptop or desktop?

What is your processor model number?

 

Doc

 

WTaub
Beginner
197 Views

Cache has been cleared. I am using the firewall included in McAfee's endpoint protection. It is Windows 1909, 64-bit.

 

The system is a Desktop- Powerspec G426: http://www.powerspec.com/systems/system_specs.phtml?selection=G426 This is based on an Asrock Z170 Fatality K6 Gaming system board: https://www.asrock.com/mb/Intel/Fatal1ty%20Z170%20Gaming%20K6/ It is equipped with an Intel i7 6700k CPU,

WTaub
Beginner
197 Views

Also- not blocking any ports explicitly, but given McAfee is (or was, until recently, an Intel solution, I figure they would have that sorted.

 

Also- Thank you. ;-)

WTaub
Beginner
197 Views

This is what the failed Get transaction looks like in the Chrome Debug tools:

 

  1. Request URL: http://127.0.0.1:28385/intel/v1.0/detect/getproductsanddownloads?language=en&country=us&jsver=20.2.9...
    1. Request Method: GET
    2. Status Code: 500 Internal Server Error
    3. Remote Address: 127.0.0.1:28385
    4. Referrer Policy: no-referrer-when-downgrade
  2. Response Headers
  3. view source
    1. Access-Control-Allow-Origin: https://www.intel.com
    2. Cache-Control: no-cache, no-store
    3. Content-Length: 21
    4. Content-Type: text/plain
    5. Date: Mon, 27 Apr 2020 15:47:09 GMT
    6. Server: Microsoft-HTTPAPI/2.0
  4. Request Headers
  5. view source
    1. Accept: */*
    2. Accept-Encoding: gzip, deflate, br
    3. Accept-Language: en-US,en;q=0.9
    4. Connection: keep-alive
    5. DNT: 1
    6. Host: 127.0.0.1:28385
    7. Origin: https://www.intel.com
    8. Sec-Fetch-Dest: empty
    9. Sec-Fetch-Mode: cors
    10. Sec-Fetch-Site: cross-site
    11. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.122 Safari/537.36
  6. Query String Parameters
  7. view source
  8. view URL encoded
    1. language: en
    2. country: us
    3. jsver: 20.2.9.1

 

AlHill
Super User
197 Views

IDSA accesses localhost on posts 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS).

 

Check that those ports are not blocked.

 

Just as a test, disable the McAfee firewall.

 

Doc

WTaub
Beginner
197 Views

I have turned off the firewall... same results. I have also checked connections to those sites, no problem with the connection, though https://downloadmirror.intel.com/ seems to produce a 403 for directory browsing.

 

The Chrome deve debug shows no connection problems to localhost... only the 500 error returned, as described above.

 

 

AlHill
Super User
197 Views

Also, are you using any McAfee cloud protection?

 

Doc

WTaub
Beginner
197 Views

I don't see a setting for that in the McAfee product... if it is included, it is buried somewhere...

 

The product is Mutli-Access Total Protection.

WTaub
Beginner
197 Views

Adding color- We have several other wintel systems in this household... running the same McAfee solution. None of them are having this issue.

 

AlHill
Super User
197 Views

Have you used IDSA previously, or is this the first time?

 

Use the uninstaller, then reboot:

https://downloadcenter.intel.com/download/29376/Intel-Driver-Support-Assistant-Uninstaller?v=t

 

Then, reinstall:

https://www.intel.com/content/www/us/en/support/detect.html

 

Also, are you using W10, version 1909?

Do you have a different browser you can try? Edge or Firefox?

 

And, not passing the buck, but IDSA is not intended for anything but Intel board products.

 

Doc

 

WTaub
Beginner
197 Views

Thanks. I have used it for years without any issues on this system. It stopped working a month or two ago.

 

I have previously tried the uninstall tool, reboot, and reinstall... I have also previously done the manual uninstall, reboot, uninstall tool, reboot, re-install. Same issue. In the hopes the uninstall tool or IDSA was updated, I did it again with fresh downloads as you suggested, I just came back from the reboot, same issue. Also tried with Firefox. (clean problem no extensions). Same error.

AlHill
Super User
197 Views

Well, it really has not been out for years.

 

What version of Wndows 10, 1909?

 

Doc

 

WTaub
Beginner
197 Views

1909 / 64-bit

 

n_scott_pearson
Super User Retired Employee
197 Views

I run McAfee LiveSafe on all of my PCs and across all of the NUCs I have under test. I have never had it cause any issues for iDSA.

 

Just saying,

...S

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