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Beginner
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I am having trouble upgrading my desktop from windows 7 to windows 10. I have contacted microsoft support and they said that I need windows 10 drivers in order for my device to be compatible.

 
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Super User
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Ok, how about some information:

What is your processor model number?

What is your motherboard make and model number?

Are you 32 or 64-bit?

What drivers are we talking about?

 

Provide answers to ALL of these questions.

 

Doc

 

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Beginner
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hi thanks for your reply.

 

processor model number: Intel Core i5 3570

motherboard: American Megatrends Inc H61

64-bit

 

The support was very vague and simply said that i need the windows 10 drivers. I ran the intel driver and support assistant and this said there were no updates available. They did seem to think it was my motherboard that was incompatible.

 

during the windows 10 upgrade process itself at a certain point it would state my graphics card is incompatible however, i am running NVIDIA GForce GTX 1050 Ti and i have updated the drivers to the latest version for this.

 

thanks,

ollie.

 

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Super User
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The processor is supported on WIndows 10:

https://ark.intel.com/content/www/us/en/ark/products/65702/intel-core-i5-3570-processor-6m-cache-up-...

https://www.intel.com/content/www/us/en/support/articles/000006105/processors.html

 

And, the processor graphics are supported on Windows 10:

https://www.intel.com/content/www/us/en/support/articles/000005526/graphics-drivers.html

 

Does the upgrade process fail? If so, at what point?

 

Have you tried a clean install of Windows 10 64-bit? This would require you to backup all of your data, and reinstall any applications you might have.

 

Have you built your Windows 10 install media from: https://www.microsoft.com/en-us/software-download/windows10

 

Doc

 

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Beginner
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the upgrade process fails at the second boot phase.

 

I have not tried a clean install, before the point you can select this it notifies me that the graphics card is incompatible.

 

yes i downloaded the windows 10 installation tool and went through the installation media route

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Super User
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Do not worry (yet) about the graphics. Try the upgrade again - BUT make sure you do this first:

 

Unplug everything, and I mean EVERYTHING that you do not need. Printers, scanners, dvd drives, wireless dongles, modems, etc. Have ONLY a wired keyboard and mouse, plus the BOOT DRIVE, and the LAN. Then, try the upgrade again. Also, if you have the nvidia card installed, remove it and use the onboard (intel) graphics. I know windows is complaining about SOME graphics card. So, let us eliminate one of them.

 

So, with the absolute MINIMUM of components installed (inside the case and outside the case), try the upgrade again.

 

Report back with as much information as you can. Also, you have ONLY windows 7 installed, right? No dual boot or anything like that? And, you are using the UPGRADE from the microsoft link I provided?

 

Doc

 

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Super User Retired Employee
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Are you booting Windows 7 in Legacy or UEFI mode? If you are booting it in Legacy mode, then you need to install Windows 10 from scratch to enable UEFI.

...S

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