@Monique with Intel will likely want to see the log file from IDSA, so attaching it to a response message will help.
Yea, the site is difficult to work with. The search capability absolutely sucks. It needs to be completely trashed and a better hosting service utilized.
@TMeac1 The Program Data folder is hidden, so you would need to go into File Explorer, choose View Menu, then check the box to 'show hidden items'. I wanted to confirm if IDSA is sending the notification updates daily? I ask because the original screenshot you posted in the thread looks like Windows or something that isn't IDSA. Can you confirm that the daily notification updates you keep getting are from IDSA or Windows? If it's truly IDSA that is continually notifying you, we'd like to review your IDSA log files to see if we can root cause the issue. If it's Windows or your system manufacturer, you may need to go to their site for the most updated drivers as IDSA only offers Intel generic drivers (not OEM customized drivers). I've also sent you a DM so you can send your log files directly to me instead of posting here.
Monique with Intel Corporation
But I don't think it's the correct one as the size is incorrect. It's shown as 19 kb but the one I have just made is 144 kb, it's also the wrong date
I find the Search not very good. Can you suggest a directory where I should put the file so it can be found. I have copies in Program data and Intel under Program Data and in Documents and it is still not found. This very frustrating.
Use the paperclip icon to first upload and then attach file to response message. Use a unique name for ZIP file when uploading.
@TMeac1 It's the icon for the Intel Driver & Support Assistant located in the tray at the bottom of your screen. This is one of the main ways to initiate the IDSA scan (I added a screen shot of what it looks like). Can you confirm that the "notifications" you are inquiring about are coming from IDSA or some other non-Intel program please?
Thank you! Monique with Intel
@TMeac1 I just tried zipping my IDSA log files then navigating to the folder location via the Attach button here in Communities...it worked for me. Attached screen shots of steps (sorry quality isn't super clear though). Hopefully you can locate your zip file this way. If not, perhaps move it to your Downloads folder and try navigating there to attach. Thanks, Monique with Intel
At last, got it, earlier I was confuse by phrase "Tray Icon". I call the area at the r.h.s of the Task Bar the Noticifation Area.I also changed the name.
@TMeac1 Thank you. I have passed these new log files on to our developers to investigate. They are pretty busy so please be patient and once I have a reply from them, I'll post back. You never did confirm if the 'notification' were from IDSA or some other application...that original screenshot you posted is not from our IDSA application. Thanks, Monique with Intel
@TMeac1 Question about the driver updates...did they ever finish running? If so was there any result, an error? Also, are you using a virtual machine? Have any browser plug-ins (ad blocking or script blocking) or security or anti-virus software installed (if yes, what)?
Monique with Intel
The driver updates never start. When I click on 'Install All' the system file integrity scan windows/logs/dism runs and then returns me back to the inital IDSA. screen. I am using Windows 10. Firefox has an ad blocker but I have just tried using Chrome with no change. My A-V is Norton.