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MLópe1
Beginner
980 Views

INTEL DH55TC Desktop board (Intel Core i3 540) and Windows 7 x64 Professional SP1 does not work with 16 GB of RAM

Hi All, my INTEL DH55TC Desktop board (Intel Core i3 540) has been working fine with 8 GB RAM and Windows 7 x64 Professional SP1, updated with all patches from "windows update".

Recently added another 8 GB (in detail 4x4GB) for working with 16 GB of total amount of RAM.

BIOS can recognize all the RAM without problems, CENTOS 7 Live CD can initialize and work with new RAM 16 GB without problems.

The problem is to init with windows 7, restart continually at the begining.

Init from safe mode always restart.

Init from from debug mode locks at classpnp.sys file.

Init from installation DVD or Recovery CD always restart.

BIOS updated to TCIBX10H.86A.0048.2011.1206.1342 with date 12/06/2011 successfully.

Help please.

Regards,

Mariano

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3 Replies
Kevin_M_Intel
Employee
141 Views

Hello Mariano.López,

This motherboard has been tested with different memory part numbers with memory up to 16GB. There is a special configuration your memory must meet. Please check this link:

http://www.intel.com/support/motherboards/desktop/dh55tc/sb/CS-030954.htm http://www.intel.com/support/motherboards/desktop/dh55tc/sb/CS-030954.htm

Kevin M

MLópe1
Beginner
141 Views

Hello Kevin, thank you very much for your answer.

I think that memory are full compatible. As I mentioned in my post, BIOS recognize all the 16 GB of RAM, if init with CENTOS 7 Live CD works perfectlly with 16 GB, even forcing a full read of memory RAM.

Only fails with Windows 7 x64 Professional.

This is why i can't understand what is happened.

I have been searching for bugs in Windows 7 but nothing founded relative to this issue.

Regards,

Mariano

Kevin_M_Intel
Employee
141 Views

So it is definitely something with the Operating System since it is working on CENTOS.

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