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BBria3
Beginner
1,372 Views

Intel DH67BL Usb Problem (Overload?)

Hi fellow Intel users.

I've had this board for about 3 years now and it has been good to me with one major exception.

The problem is that when I try to connect another usb device, it won't work, however if I disconnect an existing one the port I recently added a connection to will start to work.

It only became a real problem recently as I suddenly have many USB devices I need to use at the same time.

I have the following usb devices currently connected and working:

1) TP Link Internet Usb Adapter

2) Focusrite Saffire 6 Audio Interface

3) Logitech Wireless Mouse and Keyboard

and when I try to add, for example, my Numark Mixtrack Pro 3 it does not work unless I disconnect any of the above items and vice versa.

Any advice, solutions or workarounds are greatly appreciated.

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6 Replies
idata
Community Manager
87 Views

Please start by updating to the latest motherboard BIOS

 

 

https://downloadcenter.intel.com/download/22273/BIOS-Update-BLH6710H-86A-?product=50098 Latest version 0160

 

 

I would recommend following some troubleshooting steps for USB issues:

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005860.html http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005860.html

 

 

Let me know your findings after BIOS update.

 

 

Allan.

 

idata
Community Manager
87 Views

Were you able to load the latest BIOS for your motherboard?

 

 

Allan
BBria3
Beginner
87 Views

Hi Allan, very sorry about the late response, I have an exam to sit this week.

Thank you for the suggestions, I have tried updating BIOS recently to solve the same issue however at that time I was only able to find an earlier version (146) to that what you posted.

I will get back to you as soon as I get some time to try the suggestions.

idata
Community Manager
87 Views

Sure, take your time. Thank you for updating this thread.

 

 

Allan.
BBria3
Beginner
87 Views

Hi Allan, thanks for your patience.

I updated the Bios from the link you provided, but the same symptoms persist. Functionality of the additional device only returns when I disconnect an existing device. When I disconnect my audio interface the DJ controller gains full control, when I disconnect my wireless keyboard and mouse it starts up just fine but my Dj software is freezing (I hadn't noticed this before), and when I don't disconnect any of my existing devices and connect the DJ controller it gets power but is not recognized at all.

I suppose I will try these methods.

 

http://www.intel.com/content/www/us/en/support/boards-and-kits/desktop-boards/000005860.html Troubleshooting USB Issues on Intel® Desktop Boards
idata
Community Manager
87 Views

Hi,

 

I am glad you are back.

 

I was thinking a BIOS update will help, that's unfortunate.

 

The problem is that you have a legacy product with no more driver support. Please give a try with audio troubleshooting information you have linked previously.

 

 

Allan.
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