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ALeon10
Novice
1,545 Views

Intel DH87RL cannot work with Kingston XMP DDR1600 profile !!!!!

Intel DH87RL cannot work with Kingston XMP DDR1600 profile for model KHX1600C9D3K2_8GX ram. Despite I use the recommended ram from your Intel website, I get a shock that the pc just stuck at the black bios screen with the word "PC had detected you had changed in hardware press Y or N". This occur if I set the Intel XMP profile to 1600 for the ram. Since you all recommend this ram and now I cannot set to Intel XMP 1600 you all should answer for it correct ?

If I manually set to 1600 it will boot into Windows and I will encounter random blue screen.

If I set to automatic default 1333 for the ram it will work flawlessly.

Take note this 2 pieces of 4GB ram x 2 running dual channel can work flawlessly on my previous Intel DH77EB running XMP profile at 1600.

0 Kudos
11 Replies
DArce
Valued Contributor III
77 Views

Please post the dxdiag report from your system in order to have more information on the hardware and software installed in that system.

DArce
Valued Contributor III
77 Views

Please post the report directly here and do not make use of third party sites to provide such information.

ALeon10
Novice
77 Views

------------------

 

System Information

 

------------------

 

Time of this report: 8/6/2013, 19:01:13

 

Machine name: KIM-PC

 

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)

 

Language: English (Regional Setting: English)

 

System Manufacturer: INTEL_

 

System Model: DH87RL__

 

BIOS: Default System BIOS

 

Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz

 

Memory: 8192MB RAM

 

Available OS Memory: 7846MB RAM

 

Page File: 2922MB used, 12768MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Sound Tab 2: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Intel(R) HD Graphics 4600

 

Manufacturer: Intel Corporation

 

Chip type: Intel(R) HD Graphics Family

 

DAC type: Internal

 

Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_204A8086&REV_06

 

Display Memory: 1760 MB

 

Dedicated Memory: 128 MB

 

Shared Memory: 1632 MB

 

Current Mode: 1920 x 1080 (32 bit) (60Hz)

 

Monitor Name: Generic PnP Monitor

 

Monitor Model: IPS226

 

Monitor Id: GSM5806

 

Native Mode: 1920 x 1080(p) (60.000Hz)

 

Output Type: DVI

 

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

 

Driver File Version: 9.18.0010.3165 (English)

 

Driver Version: 9.18.10.3165

 

DDI Version: 11

 

Driver Model: WDDM 1.1

 

Driver Attributes: Final Retail

 

Driver Date/Size: 5/7/2013 17:22:46, 8632320 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp:

 

Device Identifier: {D7B78E66-4752-11CF-6BEF-4000BBC2C435}

 

Vendor ID: 0x8086

 

Device ID: 0x0412

 

SubSys ID: 0x204A8086

 

Revision ID: 0x0006

 

Driver Strong Name: oem25.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:9.18.10.3165:pci\ven_8086&dev_0412

 

Rank Of Driver: 00E02001

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

 

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProc...
ALeon10
Novice
77 Views

Seriously I don't have a high expectation Intel will go and solve the issue. End of the day high chance you all will just said oh please go and find Kingston instead despite even if the ram is recommended directly from your website. Oh well I will just play along and see the out come for myself and also let everyone else here see the outcome.

You all just to need to slot in the 2 Kingston ram model I mentioned and you all can immediately see the whole motherboard cannot even boot up if you set to XMP 1600 via bios. How difficult can it be for you all to do that rather then we keep on replying back and forth down here.

Last time DH77EB also had tons of issue of not detecting PCIe TV tuner and had UEFI issue. I email and talk to the representative over 2 hours on the bloody phone and end of the day they just brush the whole issue off. The lady on the phone said please go and find your TV tuner manufacturer. Guess what a few bios revision down the road ( around 6 months later) they add a statement at the Bios update : Resolve compatibility issue with certain PCIe TV Tuner.

Nice ?

DArce
Valued Contributor III
77 Views

I would like to confirm some things in your system configuration.

1. Is the system using the latest BIOS, 0019? This is available on the following site:

BIOS Update [FLB8510H.86A]

2. Did you test this same issue using a previous version? Did it work with a previous release?

3. When you test setting the system memory manually at 1600 mhz, is the voltage running as 1.5v or 1.65v? Did you test with one voltage and the other to see if there was a difference on that?

ALeon10
Novice
77 Views

1. Of course I am having the latest bios.

2. This is your job to do the testing not mine.

3. You are simply going off topic. All along I just toggle the MHZ between 1333MH and 1600MHZ setting I never said I trigger or mess around with other settings please don't ask me if I touch any other settings.

________________________

My turn to ask you questions :

1. Why not you just simply go and get the 2 stick of the same model ram I mentioned and set to XMP 1600 and see it for yourself whether it works or not instead ????????????????????????

2. After you try step 1. please reply here if it works or not (ps.the ram model I had also mentioned earlier on please don't ask me to repeat what is the ram model and configuration etc)

3. After you try out the above step 1 and step 2 then I will proceed to reply ONE LAST TIME what ever questions you had. I will not answer any further questions after you all had did step 1 and 2. I am not able to 1 by 1 answer a few questions a day and do certain task 1 by 1 each day. Can you simply 1 shot type our whatever task and whatever query you had in the next reply.

ZAgha
New Contributor II
77 Views

Dear Playst,

I really understand your frustration but, with this attitude I seriously doubt you will resolve your issue. The reason they are asking you these questions is that with every system even the tiniest tweak, setting, etc... could be causing the issue. Even if they got the same MB & same RAM model, still they won't be able to replicate your problem 100%.

Simply cause your RAMs ran on your previous DH77__ system, doesn't necessarily mean they will run flawlessly on your DH87__

From one end user to another, I strongly advise you to take it easy, & start your troubleshooting on your system.

You can start by making sure that your RAMs are running on 1333Mhz with voltages set to 1.5v

Go into windows, control panel, Windows Memory Diagnostic Tool, start a stress test on your RAMs for a couple of hours. If it works then increase the MHz to 1600. Post the results here & take it one step at a time. Eventually, everything can be solved.

"For other companies for which motherboard manufacture is their one and only business, they are more likely to heed consumer feedback and adapt their products to better fit into the market. Intel does not need to do this – their motherboard sales are a fraction of everything else." AnandTech

ALeon10
Novice
77 Views

Perhaps you can look at how they completely deny of all the issues I had highlighted in the past for the DH77EB horrendous motherboard before shooting off your month.

 

/thread/29824?start=0&tstart=0 http://communities.intel.com/thread/29824?start=0&tstart=0
DArce
Valued Contributor III
77 Views

I understand that you are frustrated however be sure that we are trying to help but I do not see a point on arguing on what can troubleshoot or not. The reason I asked to change the voltage of the memory is because your memory manufacturer validated this memory to work at 1600 mhz with 1.65v while 1.5v is the system's default and recommended value to prevent damage to the integrated memory controller in the processor. So probably when you changed the memory speed it did not change the voltage and that could cause issues with the memory as it requires more.

Keep in mind that XMP is a "tested safe" overclocking feature, but it's still overclocking, so 1.65v voltage would not picked by the motherboard as just a regular setting.

By now I will forward this information to the engineering team so they can try to test using the hardware you have.

Kevin_M_Intel
Employee
77 Views

Hi all,

We have received information from the engineering department that the problem has been addressed with a bios updates that has been released.

You can download the bios for the DH87RL at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23489&ProdId=3604&lang=eng&OSVersion...

Please let me know the results.