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Beginner
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Intel DH87RL continuously rebooting with 16 GB Memory

I 'am trying to build a config based on:

Intel DH87RL

Intel Core i7-4770

4 x Kingston KVR1333D3N9/4G

+ connected : 1 Intel Pro NIC + 2 x Samsung 750 GB HDD + 1 x Samsung 256 GB SSD PM800

Memory is on the tested list : http://www.intel.com/support/motherboards/desktop/db-dh87rl/sb/CS-034215.htm http://www.intel.com/support/motherboards/desktop/db-dh87rl/sb/CS-034215.htm

When I only place 1 stick = ok

When I place 2 sticks = ok

with 3 of 4 continue reboot -> no output on screen, I do use the integrated graphics via hdmi.

Memory is working any combination of slots is the same max 2 sticks.

System was working before DH77EB with Core i7-3xxx and 4 x KVR1333D3N9

I did upgrade the bios to RLH8710H.86A.0320.2013.0606.1802

Any idea ?1333

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Beginner
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Ok I did continue my tests.

I did found a work around,

There are 4 pcie slots on the board

1x

16x

1x

1x

First the Intel 1000 Pro/MT NIC was in the last slot, I moved it up to the first, now everything is working.

Bug ? or undoccumented incompatibility ?

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Novice
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Although a slightly different board (DH87MC), I am having a similar (but not exact) issue: /message/202847# 202847 http://communities.intel.com/message/202847# 202847.

It will randomly BSOD if I have 16GB (4GB x 4) installed. I am OK with 8GB (4GB x2).

I wonder if they are related?

I have had problems with the RAM that you are using on several recent Intel boards. I had to go with the "standard height" model (KVR1333D3N9H/4G) and it seems to work better.

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Hello Tomsworld, thanks a lot for the information provided. I would like to inform you that we are already checking if the issue is relating to a BIOS bug or compatibility.

I am going to send the complete system configuration to the Engineering Team.

 

Regards.

 

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Beginner
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Thank you sylvia, if you need other info / tests please don't hesitate to ask.

Thank you for looking into this issue.

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If I need something else I will get in touch with you ASAP.

Thanks a lot..!

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Beginner
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Hi,

Just built a Intel DH87RL based computer for a client with 16GB (2 X 8GB) Kingston KVR16N11K2/16 memory.

I have the same problem of the PC rebooting when shutdown.

Everything is checked and updated but this problem remains.

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Beginner
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I have just built a Intel DH87RL PC with KVR16N11K2/16 memory.

Everything is updated but the computer reboots when shutdown.

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Beginner
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sorry fior multiple post, was receiving error messages

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Hello Compucanicsbvba, thanks for letting us know about your issue. I'm going to share your experience with the Engineering team. They've been trying to recreate this problem, but they have not been able to do so.

Please check this forum for additional information. /thread/43812 http://communities.intel.com/thread/43812

 

Regards.

 

 

 

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sylvia_intel Aug 27, 2013 1:07 PM

> They've been trying to recreate this problem, but they have not been able to do so.

 

Does this mean that the Engineering Team has tested

Intel DH87RL PC with KVR16N11K2/16 memory

without any problems?

 

If yes, have they also tested it with 32 GB RAM

(2xKVR16N11K2/16 = 4x8 GB RAM) ?

 

Best regards

Patrick

 

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Beginner
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Hello,

 

> Intel DH87RL PC with KVR16N11K2/16 memory

 

my 16GB-Setup is working since two days without problems.

 

After a few more days I will update the bios,

I hope this will not lead to the "reboot"-problems.

 

Regards

Patrick

 

 

 

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Beginner
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same problems here: permanent reboot with 4x2gb ram (kingston kvr1333d3n9/2g).

when having 2 of them installed: no problem. but 4 of them: permanent reboots. os does not boot; black screen. latest bios installed.

need help...thx!

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Beginner
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silvia_intel wrote:

 

> Patrick, which BIOS version are you using?

 

bios version: RLH8710H.86A.0314.2013.0410.1954

 

product code: BOXDH87RL

 

board version: G74240-400

 

At

http://www.heise.de/ct/projekte/PC-Bauvorschlaege-1375124.html# anchor_5 PC-Bauvorschläge | c't

unter topic "c't 19/13: Wünsch Dir was Sparsames"

you can find two screenshots of the bios-settings I use.

(My front fan is connected and uses the same settings as the rear fan.)

 

My 16GB-setup is still working, I am only using it for 3-4 hours a day.

 

 

Two times I had a strange behaviour when doing a win8 reboot:

- it looks like the os does a clean shutdown

- the monitor switches to standby

- the pc is still running

- but the monitor stays in standby

- only 6s poweroff resolves this issue for me

 

This problem is not reproduceable.

(I tried two more reboots, also it did not happen in the win8 installation reboots.)

 

 

Please tell me, if it is safe to install the latest bios (6/6/2013 0320).

Best regards

Patrick

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Patrick, the Engineering team is trying to recreate this problem since there are different components involved. I'll keep you posted.

Please do not update the BIOS yet.

 

Regards.

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Novice
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Sad to say I am always the 1st victim of all of their motherboard. I had highlighted this issue of 1600MHZ DDR3 problem with the DH87RL in this forum since 4 Aug and till now I had not get a single answer. I am also the 1st victim in this forum to complain about their horrendous DH77EB with tons of issue with UEFI boot, unable to detect PCIe TV tuner etc. Maybe Intel can hire me as their lead tester to QC their motherboard.

/message/202349# 202349 https://communities.intel.com/message/202349# 202349

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Playst, our Engineering Team is trying to find a possible solution on this issue. I'll keep you all posted.

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Hi sylvia,

I am afraid to report exactly the same problem that Tomsworld experienced with the DH87RL board.

I tried to put 4 x Kingston 4G memory modules (1333MHz, KVR1333D3N9K2) which, by the way, were perfectly fine with another Intel board and Sandy Bridge Core i3 previously.

The board worked fine as long as I placed up to 2 modules. However, if I put more than 2, the system kept rebooting even before the logo screen showed up.

One thing I noticed was, although my modules have the same module number (KVR1333D3N9) as the one listed in the http://www.intel.com/support/motherboards/desktop/db-dh87rl/sb/CS-034215.htm tested memory, they have different components which are ELPIDA (J2108BDBG-DJ-F), instead of Hynix.

Since I am not using any PCIe board, I cannot test the workaround that Tomsworld suggested.

I updated the BIOS from 0314 to 0320, but there was no change.

I hope the Engineering Team will find the solution soon.

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I'm having similar problems with my DH87RL. When I shut down, after a couple of seconds, the system re-boots. I only have 8 Gigs of RAM. I haven't upgraded the BIOS yet--I'll give that a try tonight.

Motherboard: DH87RL

CPU: i3-4330

RAM: G.SKILL Ripjaws X Series F3-12800CL9D-8GBXL, 8GB (2 x 4GB), 240-Pin DDR3, SDRAM, DDR3 1600, PC3 12800 (installed in slots 1 & 2)

PSU: CORSAIR CX430

SSD: ADATA AS510S3 60Gig (installed in SATA slot 4)

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