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OGrif
Beginner
1,607 Views

Intel DX79TO USB 3 connected hard drive disconnects constantly

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Hey,

I own a DX79TO intel motherboad

Running on win 7 64

AA Number AAG28805

BIOS version Intel Corp. SIX7910J.86A.0650.2014.0307.0138

(I updated the bios recently. )

Using a new Segate External Hard drive -

http://www.seagate.com/gb/en/external-hard-drives/portable-hard-drives/performance/backup-plus-fast-... http://www.seagate.com/gb/en/external-hard-drives/portable-hard-drives/performance/backup-plus-fast-...

connected to the rear usb 3 port, the hardrive is RAID 0.

Unfortunately after a minute of use the drive disconnects and then reconnects ruining what ever i was doing with the drive (copying for example).

The drive works perfectly on different systems. (my laptop and a friends pc)

Trying to install the newst USB 3.0: Renesas Electronics* USB 3.0 Firmware Updates says "device not found"

please assist

Oren Griffin

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1 Solution
Kevin_M_Intel
Employee
162 Views

Hello OrenGriffin,

I am sorry you are having problems with the HDD when connecting it to your system but let me help you.

Here we have a special situation. It happens that when using the X79 Chipset boards it is necessary to setup the RAID with the F6 drivers.

There is a special configuration that you need to follow to have the F6 drivers and have the raid configuration set. Here you can check the information:

http://www.intel.com/support/chipsets/imsm/sb/CS-021701.htm?wapkw=(F6+drivers) http://www.intel.com/support/chipsets/imsm/sb/CS-021701.htm?wapkw=(F6+drivers)

http://www.intel.com/support/chipsets/imsm/sb/CS-029979.htm?wapkw=(F6+drivers) http://www.intel.com/support/chipsets/imsm/sb/CS-029979.htm?wapkw=(F6+drivers)

If you're using the HDD as storage device only, you need to install the USB 3.0 drivers. You can get it here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3467&DwnldID=21129&keyword=USB+3.0&la... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3467&DwnldID=21129&keyword=USB+3.0&la...

Kevin M

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4 Replies
Kevin_M_Intel
Employee
163 Views

Hello OrenGriffin,

I am sorry you are having problems with the HDD when connecting it to your system but let me help you.

Here we have a special situation. It happens that when using the X79 Chipset boards it is necessary to setup the RAID with the F6 drivers.

There is a special configuration that you need to follow to have the F6 drivers and have the raid configuration set. Here you can check the information:

http://www.intel.com/support/chipsets/imsm/sb/CS-021701.htm?wapkw=(F6+drivers) http://www.intel.com/support/chipsets/imsm/sb/CS-021701.htm?wapkw=(F6+drivers)

http://www.intel.com/support/chipsets/imsm/sb/CS-029979.htm?wapkw=(F6+drivers) http://www.intel.com/support/chipsets/imsm/sb/CS-029979.htm?wapkw=(F6+drivers)

If you're using the HDD as storage device only, you need to install the USB 3.0 drivers. You can get it here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3467&DwnldID=21129&keyword=USB+3.0&la... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3467&DwnldID=21129&keyword=USB+3.0&la...

Kevin M

View solution in original post

OGrif
Beginner
162 Views

Hey Kevin

Thanks for the help

I just want to make sure

the instructions in:

http://www.intel.com/support/chipsets/imsm/sb/CS-021701.htm?wapkw=(F6+drivers) Intel® Rapid Storage Technology (Intel® RST) — Install an operating system onto a RAID volume (F6 install method)

tell me how to make a new raid volume from internal hardrives and not external??

for some odd reason the drivers you gave me tell me:

"this computer does not meet minimum requirements for installing the software"..

thanks again

Oren

OGrif
Beginner
162 Views

Changing to raid on an existing non-raid machine almost ruined everything...

Kevin_M_Intel
Employee
162 Views

OrenGriffin,

When doing the a RAID volume From CTRL-I will wipe out all the information you have. If you change the Chipset mode from AHCI to RAID mode it most likely will not boot so it is something you need to keep in mind.

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