Hi my intel dz77re-75k motherboard wont power down completely when i click shutdown. I tried Windows 7 64bit, windows 8 64bit. It was shutting down but all of a sudden it stopped. I downloaded the latest intel bios for the board but not even that helped. Please assist me. All the ports of the board are working 100%. The pc works great but wont shut down.
Hello DucanDZ77RE-75K, thanks for joining the Intel Community.
These are some troubleshooting steps you can follow for this kind of behavior:
If you have access to another system, please check the following link
DuncanDZ77RE-75K, BIOS version 0039 is the first version available for this motherboard. I would recommend checking the BIOS Update Release Notes on this URL. You will be able to see the fixes and features included on each version. http://downloadmirror.intel.com/22828/eng/GA_0066_ReleaseNotes.pdf http://downloadmirror.intel.com/22828/eng/GA_0066_ReleaseNotes.pdf
These are some important versions you could flash on your system.
BIOS Version 0049
BIOS Version 0057
BIOS Version 0061
BIOS Version 0066
I done what you said. I downgraded the bios to 057. I noticed that 057 is a bit more stable than 066 but im still struggling to shut the computer down. I am running a Corsair cx600 PSU. Im out of ideas and patients.
Have you tested the system out of the chassis?
If you are using a network card, could you please remove it and try to shut down the computer without it?
If you want to replace the motherboard , you can get in touch with our Warranty team if they are still under warranty, but if the problem is being caused by another device, the issue will continue.http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport or submit a web ticket at the following URL
I tested it out of the case as well and still the same thing. I do not want a other motherboard. I just want to know why when i shutdown the computer the computer goes into s5 state? isn't there a configuration that can be set.
Please explain exaclty what is the issue that you have encountered. You were reporting that your system won't shut down, do you mean shut down from within windows? Or a cold shutdown? Please clarify exacly what happens when you shutdown from within windows.
Answering your question: why when I shutdown the computer the computer goes into s5 state?
Shutdown from within the operating system would put the system in the S5 state/system shutdown; you can check the following link for more information regarding the S5 state.