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Intel DZ77RE-75K Wont shutdown

DOliv16
Beginner
1,416 Views

Hi my intel dz77re-75k motherboard wont power down completely when i click shutdown. I tried Windows 7 64bit, windows 8 64bit. It was shutting down but all of a sudden it stopped. I downloaded the latest intel bios for the board but not even that helped. Please assist me. All the ports of the board are working 100%. The pc works great but wont shut down.

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9 Replies
Silvia_L_Intel1
Employee
126 Views

Hello DucanDZ77RE-75K, thanks for joining the Intel Community.

These are some troubleshooting steps you can follow for this kind of behavior:

  • Test the system using minimum configuration out of the chassis (motherboard, processor, and power supply) No memory. Since there is no memory on it, the system should give 3 beeps.

If you have access to another system, please check the following link

http://www.intel.com/support/motherboards/desktop/sb/CS-029511.htm http://www.intel.com/support/motherboards/desktop/sb/CS-029511.htm

http://www.intel.com/support/motherboards/desktop/sb/cs-010254.htm http://www.intel.com/support/motherboards/desktop/sb/cs-010254.htm

DOliv16
Beginner
126 Views

Thanks Silvia. I will do that today. I installed the bios 066. The system was running 039 first. Which bios version do you recommend for this board that is actually stable?

DOliv16
Beginner
126 Views

Hi Silvia

I done what you said. I downgraded the bios to 057. I noticed that 057 is a bit more stable than 066 but im still struggling to shut the computer down. I am running a Corsair cx600 PSU. Im out of ideas and patients.

Silvia_L_Intel1
Employee
126 Views

Have you tested the system out of the chassis?

If you are using a network card, could you please remove it and try to shut down the computer without it?

If you want to replace the motherboard , you can get in touch with our Warranty team if they are still under warranty, but if the problem is being caused by another device, the issue will continue.http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport or submit a web ticket at the following URL

https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx?lang=en-us https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx?lang=en-us

Regards,

DOliv16
Beginner
126 Views

Hi Silvia.

I tested it out of the case as well and still the same thing. I do not want a other motherboard. I just want to know why when i shutdown the computer the computer goes into s5 state? isn't there a configuration that can be set.

Silvia_L_Intel1
Employee
126 Views

Duncan, would you attach a picture of the "power tab" from the BIOS of your board, please?

DOliv16
Beginner
126 Views

Hi sorry for the late reply. I hope you can make out the image.

Hans_B_Intel
Employee
126 Views

Hello, DuncanDZ77RE-75k,

Please explain exaclty what is the issue that you have encountered. You were reporting that your system won't shut down, do you mean shut down from within windows? Or a cold shutdown? Please clarify exacly what happens when you shutdown from within windows.

Answering your question: why when I shutdown the computer the computer goes into s5 state?

Shutdown from within the operating system would put the system in the S5 state/system shutdown; you can check the following link for more information regarding the S5 state.

https://msdn.microsoft.com/en-us/library/windows/hardware/ff564572%28v=vs.85%29.aspx https://msdn.microsoft.com/en-us/library/windows/hardware/ff564572%28v=vs.85%29.aspx

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