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BCurt2
Beginner
2,161 Views

Intel® Desktop Board D102GGC2

I don't know if im placing this in the right place.

 

I removed the mother board from the case and put it back in. After that it wont give me an vga output. The only way to start the pc is if the connector is in the reset pins not the normal pins but it still wont start.

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8 Replies
Silvia_L_Intel1
Employee
61 Views

Hello Flipperflies, thanks for contacting us through the Intel Communities.

Regarding your issue, could you please remove the motherboard from the case again and test it?

Which is the current BIOS version? You could try to reinstall the same version or check if there is a newer file

When you mentioned "the connector is in the reset pins not the normal pins" which pins are you talking about?

BCurt2
Beginner
61 Views

I removed it from the case and same thing.

The pins im talking about are according to this: http://downloadmirror.intel.com/15112/eng/D102GGC2_ProductGuide_English.pdf http://downloadmirror.intel.com/15112/eng/D102GGC2_ProductGuide_English.pdf

page 38. Pins 5 and 6 to start up the pc.

And what do you mean by BIOS version?

BCurt2
Beginner
61 Views

i changed the start button out and now it starts up in the normal pins but still no output.

Silvia_L_Intel1
Employee
61 Views

Are you able to access the BIOS screen? What you need to do is press the F2 key before the system access Windows.

Please check the picture bellow. You will be able to see which is the BIOS version you are running once you access to that page. Please let me have the number you got after the 86A.

BCurt2
Beginner
61 Views

I cant do that, I don't get a video output

Silvia_L_Intel1
Employee
61 Views

would you please try to perform a BIOS recovery installing BIOS version 1074? https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=11740&ProdId=2367&lang=eng&OSVersion... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=11740&ProdId=2367&lang=eng&OSVersion...

You would need to save the .bio file on a thumb drive and follow the steps on this URL http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm Desktop Boards — Instructions for Recovery BIOS update

 

BCurt2
Beginner
61 Views

I cant tell if it working because no video output

Silvia_L_Intel1
Employee
61 Views

I know you have no video, but can you try and leave the system for about 20 minutes and then test it again?

If the issue persists and if the motherboard is still under warranty please get in touch with our warranty team to replace the unit. http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport