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idata
Community Manager
1,532 Views

Intel Desktop Utilities doesn't work on Windows 8?

Hi. My configuration:

Intel DZ68DB Desktop Board

Windows 8 Pro x64

Latest Intel's drivers and software installed.

Intel Desktop Utilities IDU_3.2.4.055b shows nothing but blue loading circle. I have no problems with ICU on Windows 8 Release Preview.top

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4 Replies
idata
Community Manager
30 Views

I am also having same problem. And tried changing compatability to Windows 7 but it didn't worked.

Board is DH67CL

OS: Windows 8 PRO x64

I think we should wait for new release of the software

NSCOTT_P_Intel
Employee
30 Views

You shouldn't be seeing any compatibility issues with Windows 8. Please tell us more about your hardware configuration. Are you, for example, utilizing RAID (and Intel Rapid Storage Technology)? Have you customized any BIOS parameters?

idata
Community Manager
30 Views

Hi Scott.

I have no RAID. My configuration:

Intel DZ68DB Desktop Board with latest (0043) BIOS

Intel Core i7-2600K CPU

Intel HD Graphics 3000

8 GB RAM

2 Seagate HDD

Sony Optiarc BD-5300S drive

1 additional (front panel) fan

Windows 8 Pro 64-bit

About BIOS settings. I changed 2 or 3 settings. Nothing special, but let me know if you need it, and I'll check and post it here.

I saw your messages in other topics. So, my FSCAppServ.log:

01/01/13 23:17:18 INFO Service Loading; Version = 1.1.2.28

01/01/13 23:17:20 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/01/13 23:52:46 INFO Service Loading; Version = 1.1.2.28

01/01/13 23:52:52 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/02/13 16:31:27 INFO Service Loading; Version = 1.1.2.28

01/02/13 16:31:32 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/02/13 21:37:34 INFO Service Loading; Version = 1.1.2.28

01/02/13 21:37:41 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/02/13 21:56:48 INFO Service Loading; Version = 1.1.2.28

01/02/13 21:56:57 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/04/13 15:07:38 INFO Service Loading; Version = 1.1.2.28

01/04/13 15:07:46 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/06/13 17:26:55 INFO Service Loading; Version = 1.1.2.28

01/06/13 17:26:58 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/06/13 17:27:53 INFO Service Loading; Version = 1.1.2.28

01/06/13 17:28:00 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/06/13 19:30:06 INFO Service Loading; Version = 1.1.2.28

01/06/13 19:30:12 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/06/13 20:16:32 INFO Service Loading; Version = 1.1.2.28

01/06/13 20:16:35 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/06/13 20:26:55 INFO Service Loading; Version = 1.1.2.28

01/06/13 20:27:04 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/10/13 08:42:04 INFO Service Loading; Version = 1.1.2.28

01/10/13 08:42:08 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/10/13 08:50:56 INFO Service Loading; Version = 1.1.2.28

01/10/13 08:51:04 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/11/13 23:27:43 INFO Service Loading; Version = 1.1.2.28

01/11/13 23:27:50 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/11/13 23:33:54 INFO Service Loading; Version = 1.1.2.28

01/11/13 23:34:00 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/11/13 23:37:58 INFO Service Loading; Version = 1.1.2.28

01/11/13 23:38:05 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/11/13 23:47:58 INFO Service Loading; Version = 1.1.2.28

01/11/13 23:48:06 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/11/13 23:51:00 INFO Service Loading; Version = 1.1.2.28

01/11/13 23:51:08 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/12/13 18:13:54 INFO Service Loading; Version = 1.1.2.28

01/12/13 18:14:02 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/15/13 14:35:39 INFO Service Loading; Version = 1.1.2.28

01/15/13 14:35:42 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/20/13 22:33:13 INFO Service Loading; Version = 1.1.2.28

01/20/13 22:33:21 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

01/20/13 22:35:10 INFO Service Loading; Version = 1.1.2.28

01/20/13 22:35:16 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

02/07/13 15:05:43 INFO Service Loading; Version = 1.1.2.28

02/07/13 15:05:46 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

02/07/13 15:18:41 INFO Service Loading; Version = 1.1.2.28

02/07/13 15:18:51 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

02/07/13 18:20:46 INFO Service Loading; Version = 1.1.2.28

02/07/13 18:20:49 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

02/07/13 22:48:17 INFO Service Loading; Version = 1.1.2.28

02/07/13 22:48:26 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

02/07/13 22:50:48 INFO Service Loading; Version = 1.1.2.28

02/07/13 22:50:56 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

02/13/13 21:01:06 INFO Service Loading; Version = 1.1.2.28

02/13/13 21:01:12 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

02/13/13 21:18:18 INFO Service Loading; Version = 1.1.2.28

02/13/13 21:18:35 ERROR EFIVarGetVariable() failed, ccode = 0x02 (EFI_DRIVER_NOT_INSTALLED)

n_scott_pearson
Super User Retired Employee
30 Views

After upgrading to Windows 8, Windows 8.1 or Windows 10, you have to manually uninstall and then reinstall Intel Desktop Utilities (IDU). Why? Microsoft, for some unknown reason, trashes some of the drivers that IDU requires during the upgrade process.

...Scott

P.S. For any 6 Series or later board, I recommend that you install IDU v3.2.8.089.