Intel® Desktop Boards
Peer-to-peer support only
Announcements
Welcome to the Intel Community. If you get an answer you like, please mark it as an Accepted Solution to help others. Thank you!
11358 Discussions

Intel Desktop Utilities don't work on my DX79SR-based computer

idata
Community Manager
1,024 Views

 

Hi,

I've recently built a computer based upon the DX79SR mobo and am trying to get desktop utilities v3.2.4.055b (the version specified by the download center) to run on my computer and all I get is the never ending anti-clockwise rotation of the "blue dots" indicating the program is trying to assess the computer. Any hints at what I may be doing wrong or if this is the incorrect version for the motherboard would be greatly appreciated! Thank you in advance and have a good day.

0 Kudos
1 Solution
idata
Community Manager
119 Views

Hello BlueSkye,

Our best recommendation is making sure you have the latest Chipset(INF), Management Engine(ME) drivers and BIOS which can be download from the following websites respectively:

Chipset:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20462&lang=eng&OSVersion=%0A%09%09%0...

Management Engine:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3454&DwnldID=22090&ProductFamily=Desk... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3454&DwnldID=22090&ProductFamily=Desk...

BIOS:

Download Center

After doing this updates you can try removing/ re-installing the Intel Desktop Utilities application. The version you are using is the latest and correct one for the board.

View solution in original post

4 Replies
DRolf
New Contributor I
119 Views

FWIW, some have reported similar issues for DZ boards.

/message/156538 http://communities.intel.com/message/156538

Some people flailed and eventually got Desktop Utilities to run. It never worked for me. But all I really wanted was to check the temperatures, so I found another utility for that purpose.

idata
Community Manager
120 Views

Hello BlueSkye,

Our best recommendation is making sure you have the latest Chipset(INF), Management Engine(ME) drivers and BIOS which can be download from the following websites respectively:

Chipset:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20462&lang=eng&OSVersion=%0A%09%09%0...

Management Engine:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3454&DwnldID=22090&ProductFamily=Desk... https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3454&DwnldID=22090&ProductFamily=Desk...

BIOS:

Download Center

After doing this updates you can try removing/ re-installing the Intel Desktop Utilities application. The version you are using is the latest and correct one for the board.

View solution in original post

idata
Community Manager
119 Views

Hi Dan and Dogwood,

I made sure that the bios, chipset and management engine software was the latest version and then uninstalled and reinstalled the latest version of desktop utilities but still no luck. I guess I'll have to chalk it up to the peculiar configuration that I have here. Thanks for the help just the same.

NSCOTT_P_Intel
Employee
119 Views

BlueSkye,

Please provide me with more information regarding your system hardware and BIOS configuration (you can send to me via private message if you don't want to post this where everyone can see it). Do you, for example, have RAID or SSD Caching enabled? If so, what version of Intel(R) Rapid Storage Technology do you have installed? Did you make any major changes in BIOS configuration? For example, do you have any features such as UEFI enabled?

...Scott

Reply