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RDAlo
Beginner
2,704 Views

Intel Extreme Tuning Utility - Computer will not start

Hello,

I just attempted to use the auto-tune setting to overclock my computer to "slightly above" the default settings and after about thirty minutes or operation the computer shut down and will not restart for more than 30 seconds before shutting down again. I have to hit the power button to get it to turn on, it had gone thru several series' of restarts during the auto tune process, while it was running. there is a black screen with a cursor on it during its attempt to start up but it just ends up shutting down again. I'm hoping I did not make any mistakes, I simply chose auto-tune to avoid any errors. I believe it was Intel Extreme Tuning Utility 2.1, I cannot find out now since the computer will not operate.

Processor: i5 2500K

Motherboard: Intel DZ68BC

Memory: Corsair

Please let me know if there is anything that can be done or if you need any more info.

 

Regards,

Robert

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7 Replies
Silvia_L_Intel1
Employee
506 Views

Hello Robert, I'm sorry about this situation. Some recommendations I could give you are the following:

Remove the CMOS battery and leave the system without it for about an hour. Then put it back on and restart the system. http://www.intel.com/support/motherboards/desktop/sb/CS-028780.htm?wapkw=clear+cmos+battery# datetime Desktop Boards — Troubleshooting BIOS issues

You could try to flash the BIOS to the same version or a newer version. It will be necessary to use the recovery method. http://www.intel.com/support/motherboards/desktop/sb/CS-023360.htm Desktop Boards — Instructions for Recovery BIOS update

If you are able to access Windows, you may check if you can restore your computer to the last working state by choosing "System Restore".

RDAlo
Beginner
506 Views

Hi Sylvia,

Thanks for your reply. Luckily, I work with an IT guy that has a computer science degree. We tried the battery removal and now it will not start at all. It has a moment of power, the fans light up and just start to spin and it shuts off immediately. I have disassembled the entire computer and I am cleaning all contacts and heat sinks of dust and dirt and I will reassemble and try to start up again tomorrow, we were going to attempt a bios recovery at that point but if it doesn't even start up, then I am not sure I can even attempt the recovery (I will try starting up with the safe mode jumper off, I believe this the correct course of action? I have the boards documentation and I will follow the instructions there). I will let you know how it turns out. I have an issue with the fact that Intel software literally crashed my Intel motherboard and Intel CPU. It doesn't make much sense that software created to make over-clocking simple and trouble-free crashed my system. I realize I clicked the box that said I take full responsibility and that user error may be involved but I can't help but be afraid to use any Intel software or hardware in the future. If I have to replace the board, I will not be happy.

Robert

Silvia_L_Intel1
Employee
506 Views

Thanks for the information Robert.

In order to access the system in save mode, please restart the computer and press the F8 key a few times.

I hope it won't be necessary to replace the board, but in case you need to, these are the 2 ways you can contact our warranty team http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport or submit a web ticket requesting the information https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx?lang=en-us https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx?lang=en-us

RDAlo
Beginner
506 Views

Hi Sylvia,

Thank you very much! I was assuming I was out of luck, thank you very much for that information. I realize I very well may still be out of luck but at least I have a shot at replacing it if it is broken. My IT co-worker shares your sentiments, though, that the board is recoverable. I didn't have much time to work on it today. I am still hoping I can re-assemble it tomorrow and try to start her up. I will let you know what happens.

Regards,

 

Rob
Silvia_L_Intel1
Employee
506 Views

Ok Rob.

Thanks

RDAlo
Beginner
506 Views

Hi Again,

I was able to get the comp together today but the board did not POST, unfortunately. I will see about the warranty tomorrow. Thank you for your time.

Silvia_L_Intel1
Employee
506 Views

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