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DHom
Novice
1,955 Views

Intel HD graphics causing high CPU utilization

Using the DH61AG motherboard onboard graphics with the latest Intel drivers, Task Manager showed unusually high CPU usage (up to 30%) by System (NT Kernel & System) when watching movies. I tried this without the onboard graphics and CPU utilization went down to roughly 0 for System. Using Process Explorer, I've tracked it down to ntoskml.exe!WheaAttemptPhysicalPageOffline+0x350 and dxgmms1.sys. I believe this is the Intel graphics driver making a DirectX call to page system memory. If there is a way to fix this or if I have to wait for a driver release please let me know.

 

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6 Replies
idata
Community Manager
191 Views

hello, have you fix that case, i met the same problem, could you say how you resolved it.

Thanks a lot.

DHom
Novice
191 Views

Hi, I have not received any response yet.

Silvia_L_Intel1
Employee
191 Views

Hello Dhom,

which processor you are using?

which driver version is installed on the system?

Have you tried using another processor?

Regards,

DHom
Novice
191 Views

Hi Sylvia,

The processor is an i3-3220. I have tried driver version 9.17.10.2932 and 9.18.10.3071. I have tried this on multiple systems with the same result. The other systems also have i3-3220 processors.

Silvia_L_Intel1
Employee
191 Views

We recommend you to uninstall the graphics driver from your system, and then try to install the version from the Graphics site, Version 15.31.3.64.3071 from March 22, 2013.

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Deskt... https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Deskt...

Intel always releases new drivers' versions, so you may want to check our site in the next couple of weeks.

regards,

idata
Community Manager
191 Views

I installed the new diver. The issue still exists in my PC. Have you set any special properties for graphics driver ? My processor is i5-3450, the same issue in i3-2100.

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