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Steefd
Novice
4,335 Views

Intel Management Engine Components install

Hello,

 

I am trying to reinstall the latest Intel Management Engine Components.

(1909.12.0.1236)

 

However the installation fails with the following message:

The setup program ended prematurely because of the following error: Fatal error during installation.

 

The generated IntelME.log ends with the following:

2020:01:18 09:37:40:155:   Installing 'ME_App_x64.msi'

2020:01:18 09:37:40:155:  Windows 10 or above detected

2020:01:18 09:37:40:156:    Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress IIF_ISWIN10ORLATER=1 ADDLOCAL=LMSFeature,WMIFeature,DALFeature'

2020:01:18 09:37:40:156:    Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096

2020:01:18 09:37:41:695:    Return code: 1603

2020:01:18 09:37:41:695: W  Aborting install

2020:01:18 09:37:41:695:  Updating ME Components size (ARP).

2020:01:18 09:37:41:701:  Setting application size to 164885 kb

2020:01:18 09:37:41:716:  Showing page: Error

 

The IntelME_MSI.log file mentiones the following several times:

MSI (s) (DC:60) [09:37:41:675]: Note: 1: 2203 2: C:\WINDOWS\TEMP\IIF2D48.tmp\ME_App_x64.msi 3: -2147287037 

MSI (s) (DC:60) [09:37:41:675]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

MSI (s) (DC:60) [09:37:41:675]: Note: 1: 1706 2: -2147483647 3: ME_App_x64.msi 

 

 

Any ideas?

 

0 Kudos
12 Replies
AlHill
Super User
3,508 Views

You do not have an Intel Desktop Board. Go to MSI, get their Install file for your board and OS, and use that.

 

Doc

 

Steefd
Novice
3,508 Views

LOL, you are kidding right?

 

It is an Intel board (Dell XPS15 FYI, with the Mobile Intel HM170 chipset).

This chipset is mentioned on the package download page.

 

The Management Engine Components were installed in the past, but an update of this package failed.

I decided to uninstall as suggested in this topic:

https://forums.intel.com/s/question/0D50P00004IFKgg/intel-management-engine-components-installer-fai...

 

Reinstall now fails as stated above.

 

AlHill
Super User
3,508 Views

No, I am not kidding. You do not have an Intel Desktop Board, which is what this forum is for. You have a Dell board.

 

Doc

 

 

 

AlHill
Super User
3,508 Views

And, dell will have the mei install for your Dell device.

 

Doc

 

Steefd
Novice
3,508 Views

I tried the installer found on the Dell site also (in fact I started with that one). It gives the same error as the one found on the Intel site.

I also have a topic over at the Dell forums, but the response there is not really helpfull. Was hoping to get more respons over here.

 

Some history:

  • Dell Support Assistant (the auto update tool from Dell) flags an update for Intel Management Engine Comps.
  • Install fails (hangs, no error)
  • Downloaded installer from Dell site manually -> install fails
  • Removed components using add/remove programs
  • Tried install again using Dell installer -> fails
  • Tried install using Intel installer -> fails (same error)

 

My guess is there is a problem in the Windows Installer, but I can't figure out how to correct it.

AlHill
Super User
3,508 Views

Update your dell bios. Then, use the dell installer. If it does not work then, contact Dell for support of their laptop.

 

Also, what version of windows 10 are you using? 1909?

 

What is the complete model number of your dell laptop?

What is the processor model number?

 

Doc

 

Steefd
Novice
3,508 Views

BIOS is updated to the latest version.

 

In fact SupportAssist flagged two updates together last week, BIOS and the Intel Management comps.

BIOS update went fine.

 

Windows is indeed version 1909.

 

It's a model XPS15 9550.

CPU : Intel Core i7-6700HQ.

 

 

AlHill
Super User
3,508 Views

If the dell support assistant is offering the update, and it is failing, you definitely need to talk to dell.

 

Doc

 

Steefd
Novice
3,508 Views

Tried that... not really helpful.

 

Thanks anyway.

n_scott_pearson
Super User Retired Employee
3,508 Views

How did you uninstall the package? If you attempted to do so through Device Manager, you have likely made a royal mess of things (don't ever uninstall any package from Intel via Device Manager).

 

Check if folder "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" exists. If it does, delete it. If it won't delete, rename this folder to something else, reboot and then delete it. Then try the install again.

 

Hope this helps,

...S

 

P.S. People seem to automatically assume that "Desktop Boards" means any motherboard that hosts an intel Desktop processor. This is not the case here; this forum is for the support of Intel's Desktop Board products.

 

Steefd
Novice
3,508 Views

Hello, as I mentioned, I uninstalled it using Add/Remove programs. The Intel Management Components are no longer listed there now.

 

The install directory did remain. I already tried your suggestion by renaming the directory.

Didn't help.

When I ran the installer, the exact same error message was shown. In the install directory, only the directory

"C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\Lang" with all it's subdirs was created at this point.

Steefd
Novice
3,508 Views

YES, just got it fixed using the Microsoft diagnostic tool found at:

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

 

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