I am trying to reinstall the latest Intel Management Engine Components.
However the installation fails with the following message:
The setup program ended prematurely because of the following error: Fatal error during installation.
The generated IntelME.log ends with the following:
2020:01:18 09:37:40:155: Installing 'ME_App_x64.msi'
2020:01:18 09:37:40:155: Windows 10 or above detected
2020:01:18 09:37:40:156: Properties 'PRODUCTFOLDER32="C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" REBOOT=ReallySuppress IIF_ISWIN10ORLATER=1 ADDLOCAL=LMSFeature,WMIFeature,DALFeature'
2020:01:18 09:37:40:156: Setting MSI log file to 'IntelME_MSI.log'. Verbosity level is 4096
2020:01:18 09:37:41:695: Return code: 1603
2020:01:18 09:37:41:695: W Aborting install
2020:01:18 09:37:41:695: Updating ME Components size (ARP).
2020:01:18 09:37:41:701: Setting application size to 164885 kb
2020:01:18 09:37:41:716: Showing page: Error
The IntelME_MSI.log file mentiones the following several times:
MSI (s) (DC:60) [09:37:41:675]: Note: 1: 2203 2: C:\WINDOWS\TEMP\IIF2D48.tmp\ME_App_x64.msi 3: -2147287037
MSI (s) (DC:60) [09:37:41:675]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (DC:60) [09:37:41:675]: Note: 1: 1706 2: -2147483647 3: ME_App_x64.msi
LOL, you are kidding right?
It is an Intel board (Dell XPS15 FYI, with the Mobile Intel HM170 chipset).
This chipset is mentioned on the package download page.
The Management Engine Components were installed in the past, but an update of this package failed.
I decided to uninstall as suggested in this topic:
Reinstall now fails as stated above.
I tried the installer found on the Dell site also (in fact I started with that one). It gives the same error as the one found on the Intel site.
I also have a topic over at the Dell forums, but the response there is not really helpfull. Was hoping to get more respons over here.
My guess is there is a problem in the Windows Installer, but I can't figure out how to correct it.
Update your dell bios. Then, use the dell installer. If it does not work then, contact Dell for support of their laptop.
Also, what version of windows 10 are you using? 1909?
What is the complete model number of your dell laptop?
What is the processor model number?
BIOS is updated to the latest version.
In fact SupportAssist flagged two updates together last week, BIOS and the Intel Management comps.
BIOS update went fine.
Windows is indeed version 1909.
It's a model XPS15 9550.
CPU : Intel Core i7-6700HQ.
How did you uninstall the package? If you attempted to do so through Device Manager, you have likely made a royal mess of things (don't ever uninstall any package from Intel via Device Manager).
Check if folder "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components" exists. If it does, delete it. If it won't delete, rename this folder to something else, reboot and then delete it. Then try the install again.
Hope this helps,
P.S. People seem to automatically assume that "Desktop Boards" means any motherboard that hosts an intel Desktop processor. This is not the case here; this forum is for the support of Intel's Desktop Board products.
Hello, as I mentioned, I uninstalled it using Add/Remove programs. The Intel Management Components are no longer listed there now.
The install directory did remain. I already tried your suggestion by renaming the directory.
When I ran the installer, the exact same error message was shown. In the install directory, only the directory
"C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\Lang" with all it's subdirs was created at this point.